Archive has 644 results
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London Borough of Wandsworth (19 016 000)
Statement Closed after initial enquiries Parking and other penalties 19-Feb-2020
Summary: The Ombudsman will not investigate this complaint that the Council has instructed bailiffs for a penalty charge notice even though the court issued a witness statement. This is because there is insufficient evidence of fault by the Council.
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Stockport Metropolitan Borough Council (19 014 130)
Statement Closed after initial enquiries Parking and other penalties 18-Feb-2020
Summary: Miss X complained about poor advice given to her by a Council parking enforcement officer. As a result, she incurred a penalty from a private car park company. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Transport for London (18 019 740)
Statement Upheld Parking and other penalties 17-Feb-2020
Summary: Mr D complains that Transport for London wrongly charged him for driving within the Toxicity Charge zone when it should have treated his vehicle as compliant. He also says it delayed in replying to his complaint. The Ombudsman has found no fault in Transport for London asking Mr D to pay the charge and then provide evidence to allow him to reclaim it. He has upheld Mr D’s complaint about delay responding to his complaint but considers that Transport for London has already offered Mr D an acceptable financial remedy.
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Leicestershire County Council (19 009 422)
Statement Not upheld Parking and other penalties 17-Feb-2020
Summary: Mr X complained the Council’s decision to reject his dropped kerb application was wrong. He also felt the Council’s guidance about dropped kerb applications was flawed. He felt he was put to unnecessary costs because of this. We found there was no fault by the Council.
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Statement Closed after initial enquiries Parking and other penalties 17-Feb-2020
Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for a parking contravention. It is unlikely he would find evidence of fault by the Council.
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Warwickshire County Council (19 013 112)
Statement Closed after initial enquiries Parking and other penalties 13-Feb-2020
Summary: Mr X says the Council failed to consider the evidence he provided as his informal challenge to a Penalty Charge Notice. The Ombudsman will not consider this complaint as Mr X can appeal the fine to the Traffic Penalty Tribunal. Also, we are unlikely to find fault in the Council’s actions and it is unlikely further investigation will lead to a different outcome.
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East Sussex County Council (19 015 389)
Statement Closed after initial enquiries Parking and other penalties 13-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s consultation on civil parking enforcement in his town because it is unlikely we would find fault causing Mr X significant injustice.
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London Borough of Hillingdon (19 015 737)
Statement Closed after initial enquiries Parking and other penalties 13-Feb-2020
Summary: The complaint is about the Council not enforcing against parking on the pavement. The Ombudsman should not pursue this complaint because the matter complained of did not cause a significant enough injustice to warrant investigation.
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Transport for London (19 016 444)
Statement Closed after initial enquiries Parking and other penalties 12-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s road user charging schemes. The complaint is late and Mr X’s injustice stems from penalty charge notices which were appealable. It is unlikely we would find fault in the time limit for payment of the charges and we cannot say Transport for London must alter the way it runs the schemes.
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Transport for London (19 016 627)
Statement Closed after initial enquiries Parking and other penalties 12-Feb-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because Mr X has used his right of appeal to London Tribunals.