Birmingham City Council (19 001 974)

Statement Not upheld Other 20-Nov-2019

Summary: There was no fault in the way the Council decided not to progress Mr B’s application for a dropped kerb.

Wakefield City Council (19 004 229)

Statement Upheld Other 20-Nov-2019

Summary: Mr D complains that the Council did not properly deal with the issue of access to commercial premises and leisure facilities, failed to deal with traffic problems and fly-tipping near his home, wrongly took enforcement action against him and didn’t deal properly with a complaint. The Council was at fault in the way it dealt with an access road. Mr D did not suffer any injustice.

Wakefield City Council (19 001 559)

Statement Upheld Other 20-Nov-2019

Summary: Mr B complains that the Council did not properly deal with the issue of access to commercial premises and leisure facilities and failed to deal with traffic problems and fly-tipping near his home. The Council was at fault in the way it dealt with an access track, did not conduct a traffic survey and did not respond properly to Mr B’s complaint. Mr B did not suffer any injustice.

Essex County Council (19 005 852)

Statement Closed after initial enquiries Other 20-Nov-2019

Summary: Mrs X complains the Council caused unacceptable dust from road resurfacing, affecting her health. The Ombudsman has discontinued his investigation because it is reasonable to expect her to pursue a legal claim against the Council.

London Borough of Merton (19 010 352)

Statement Closed after initial enquiries Other 19-Nov-2019

Summary: The Ombudsman should not pursue this complaint about the approval of a dropped kerb application. This is because the Ombudsman cannot achieve what Mr B wants.

London Borough of Croydon (18 018 481)

Statement Not upheld Other 13-Nov-2019

Summary: There is no evidence of delay by the Council in accepting a form about highways and placing it on the public register. The law requires the Council to publish the form as soon as reasonably practicable and it was not unreasonable for the Council to get legal advice before doing so.

Essex County Council (19 010 024)

Statement Closed after initial enquiries Other 13-Nov-2019

Summary: Ms B complains about the Council’s failure to consult with her and other local residents about the introduction of a new footpath arrangement for cyclists and pedestrians close to her property. The Ombudsman will not investigate the complaint because there was no legal requirement for the Council to consult and an investigation would be unlikely to lead to a different outcome.

Cheshire West & Chester Council (19 011 706)

Statement Closed after initial enquiries Other 12-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about a claim for personal injury. This is because it is reasonable for him to seek compensation through the courts.

Plymouth City Council (19 010 469)

Statement Closed after initial enquiries Other 08-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s delay in removing an obstruction from a public footpath. This is because the Council has now removed the obstruction and if it had not, Mr X may have taken the matter to court.

Wiltshire Council (19 009 841)

Statement Closed after initial enquiries Other 07-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council did not arrange for him to meet a highways inspector and that an officer called him ‘an idiot’ in an internal Council communication. There is no ongoing injustice or evidence Mr X has a problem. The Council has written to Mr X appropriately regarding the officer’s comment.