Nottingham City Council (19 017 259)

Statement Closed after initial enquiries Other 01-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about an injury to her finger from a bin. This is because the complaint is late, and we cannot decide liability in complaints involving personal injury.

Transport for London (19 017 336)

Statement Closed after initial enquiries Other 28-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about inadequate signage. Mr X’s injustice lies in a penalty charge notice issued by Transport for London and if he disputed this it would have been reasonable for him to appeal.

Derbyshire County Council (19 016 079)

Statement Closed after initial enquiries Other 28-Feb-2020

Summary: The Ombudsman will not investigate this complaint that the Council will not repair a highway wall. There is no evidence of fault by the Council and the complainant can seek a remedy in court.

Derbyshire County Council (19 017 665)

Statement Closed after initial enquiries Other 27-Feb-2020

Summary: The Ombudsman will not investigate this complaint about how the Council with a report of damage to the complainant’s car. The Ombudsman cannot decide if the Council was responsible for the damage. Other fault by the Council has not caused significant injustice to the complainant. ere

London Borough of Waltham Forest (19 016 896)

Statement Closed after initial enquiries Other 27-Feb-2020

Summary: The Ombudsman will not investigate this complaint that the Council will not grant permission for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

Exeter City Council (19 010 968)

Statement Closed after initial enquiries Other 24-Feb-2020

Summary: Mr X complained about the Council’s failure to accept liability for an injury which he suffered in a Council car park. The Ombudsman should not investigate this complaint. This is because it concerns a negligence claim which has been considered and rejected by the Council and its insurers. It would be reasonable for Mr X to seek a remedy in the courts.

Isle of Wight Council (19 010 348)

Statement Not upheld Other 21-Feb-2020

Summary: Mr X complains about the Council’s failure to provide accessibility for disabled people within its footway network. The Ombudsman does not find fault with the way the Council considered the accessibility of its footway network.

West Dorset District Council (18 016 331)

Statement Closed after initial enquiries Other 21-Feb-2020

Summary: Mr X complained about the Council’s failure to ensure that bollards in a car park were safe for pedestrians after he suffered personal injury when he fell over one. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation. It was reasonable for him to make a claim against the Council’s public liability insurance for any personal injury he suffered.

London Borough of Bromley (19 010 665)

Statement Closed after initial enquiries Other 20-Feb-2020

Summary: Mr X complained about the Council’s failure to respond properly to his complaint about overhanging vegetation. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of injustice which would warrant an investigation.

Rotherham Metropolitan Borough Council (19 017 337)

Statement Closed after initial enquiries Other 20-Feb-2020

Summary: The Ombudsman will not investigate Ms C’s complaint about the Council’s failure to pay compensation when her car was damaged by potholes. Ms C’s complaint amounts to a claim of negligence by the Council. The Ombudsman cannot make rulings on negligence, which is a legal issue for the courts. It would be reasonable for Ms C to pursue the matter in court.