Stoke-on-Trent City Council (19 008 727)

Statement Closed after initial enquiries Other 09-Oct-2019

Summary: Mr X complains about damage caused to his car by a pothole. He says the Council has not reimbursed him for the cost of his repairs and wants it to do so. He also wants it to repair the pothole. The Ombudsman cannot investigate this complaint because it is reasonable to expect Mr X to use his right of redress in the courts to recover the cost of his repairs. Moreover, he can apply to a Magistrates’ court if he wants the pothole repaired.

North Tyneside Metropolitan Borough Council (19 007 835)

Statement Closed after initial enquiries Other 09-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his application for a second dropped kerb. This is because it is unlikely we would find fault by the Council. We do not propose to investigate Mr X’s complaint about the state of the pavement outside his house as it would be reasonable for him to take the matter to court.

London Borough of Bexley (19 007 686)

Statement Closed after initial enquiries Other 07-Oct-2019

Summary: The Ombudsman will not investigate this complaint about a vehicle crossover because there is insufficient evidence of fault by the Council.

Essex County Council (19 007 381)

Statement Closed after initial enquiries Other 07-Oct-2019

Summary: Mr X complained about the Council’s failure to take action over an extension to a road closure which he says has inconvenienced him. The Ombudsman should cannot investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Gloucestershire County Council (19 002 423)

Statement Not upheld Other 04-Oct-2019

Summary: Mr X complained the Council removed and disposed of a concrete bollard from his land after a vehicle damaged it. Mr X said the Council then carried out sub-standard repairs to his driveway. I have discontinued the investigation. That is because we cannot establish liability in damage claims. Such decisions are matters for the courts to decide not the Ombudsman.

Kent County Council (19 007 631)

Statement Closed after initial enquiries Other 03-Oct-2019

Summary: The Ombudsman will not investigate this complaint of alleged negligence by the Council which led to the complainant’s home being flooded. This is because complaints of negligence need to be determined by insurers or the courts.

Stockport Metropolitan Borough Council (19 007 519)

Statement Closed after initial enquiries Other 03-Oct-2019

Summary: Mr X complained about the Council refusing to provide an advisory disabled parking bay outside his home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Transport for London (19 001 114)

Statement Closed after initial enquiries Other 26-Sep-2019

Summary: The Ombudsman will not investigate this complaint about train drivers sounding their horns unnecessarily. It is unlikely he would find evidence of fault by Transport for London and cannot provide the outcome the complainant is seeking.

Warwickshire County Council (19 006 399)

Statement Closed after initial enquiries Other 18-Sep-2019

Summary: Mr X complained about the Council’s failure to take sufficient action against his neighbour whom he says has enclosed part of the public highway in his garden. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Kingston upon Thames (19 006 543)

Statement Closed after initial enquiries Other 17-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s installation of a bollard outside his house. This is because it is unlikely we would find fault by the Council.