Slough Borough Council (19 004 069)

Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about a noisy manhole cover outside his home. This is because there is not enough evidence of fault by the Council and it is reasonable for Mr X to use the legal remedy available to him. There is not enough evidence of fault or personal injustice to warrant an investigation into the rest of Mr X’s complaint.

Ipswich Borough Council (19 004 383)

Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2019

Summary: Mrs X complained about the Council refusing to accept responsibility for a fence on her boundary and granting her a legal right of access through it. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

Northamptonshire County Council (19 003 462)

Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2019

Summary: The Ombudsman will not investigate this complaint about a pothole causing damage to the complainant’s car, and the Council not responding to the subsequent complaint. This is because it is reasonable to expect the complainant to pursue court action if he thinks the Council is liable for the damage, and we will not normally consider concerns about the complaint process in isolation.

Plymouth City Council (19 004 186)

Statement Closed after initial enquiries Highway repair and maintenance 02-Aug-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about overgrown bushes next to his property. The Council has now cut back the bushes and further consideration of the complaint would not achieve any more for Mr B.

Plymouth City Council (19 002 961)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jul-2019

Summary: Mrs X complained the Council had refused to deal with a health and safety hazard in a cobbled service lane at the back of her property. The Ombudsman should not investigate this complaint. This is because the Council has investigated Mrs X’s complaint and it is unlikely further investigation by us will lead to a different result.

Essex County Council (19 003 470)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jul-2019

Summary: Ms X complains about the delay in resurfacing a road near her home. The Ombudsman will not investigate this complaint. This is because the Council has given reasons for the delays. It has apologised and advised the work will be completed before the end of September.

Cheshire East Council (19 003 837)

Statement Closed after initial enquiries Highway repair and maintenance 26-Jul-2019

Summary: Mr X complains the Council will not repair the road outside his home. The Ombudsman will not investigate this complaint. This is because Mr X may take the matter to court and it would be reasonable for him to do so.

Transport for London (18 017 406)

Statement Upheld Highway repair and maintenance 23-Jul-2019

Summary: Ms B complains Transport for London (TFL) delayed repairing a broken drain cover outside her home. The Ombudsman has found evidence of fault by TFL and upheld the complaint. He has completed the investigation because TFL agrees to take action including paying redress to Ms B.

Wirral Metropolitan Borough Council (19 003 103)

Statement Closed after initial enquiries Highway repair and maintenance 22-Jul-2019

Summary: The Ombudsman will not investigate this complaint about the upkeep of the footway in the road where the complainant lives. It is unlikely he would find any significant injustice has been caused by matters in his jurisdiction.

Birmingham City Council (19 003 513)

Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2019

Summary: Mr B complains about the Council’s decision not to allow him to install a dropped kerb at his property. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.