Hampshire County Council (19 005 113)

Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2019

Summary: Mr X complained about the Council claiming that land on his boundary is part of the public highway when he considers it to be part of his own property. The Ombudsman should not investigate this complaint. This is because the complaint concerns a dispute about highway boundaries which can only be determined by the courts or the statutory modification procedure.

London Borough of Brent (19 005 573)

Statement Closed after initial enquiries Highway repair and maintenance 23-Aug-2019

Summary: The Ombudsman will not investigate whether injuries and losses suffered by the complainant were caused by the Council’s negligence. This is a matter for the courts to decide.

Rochdale Metropolitan Borough Council (19 002 858)

Statement Closed after initial enquiries Highway repair and maintenance 22-Aug-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s failure to repair the footway and damage to the complainant’s garden and driveway. He is unlikely to find evidence of fault by the Council and the complainant can seek a remedy in a court

Southend-on-Sea City Council (19 003 214)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2019

Summary: The Ombudsman will not investigate Ms B’s complaints about the condition of the pavements and roads near her home. It is reasonable to expect Ms B to use her right of remedy in the courts if she believes the Council has failed to meet its duty to maintain the highway.

Staffordshire County Council (19 004 778)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2019

Summary: Ms X complains the Council refuse to pay for the cost of repairing her car which was damaged when she hit a pothole. The Ombudsman will not investigate as this is a matter for the court to decide.

Kent County Council (19 004 825)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to the pavement outside his home. This is because there is not enough evidence of fault by the Council to warrant our involvement and we could not achieve anything for Mr X.

Telford & Wrekin Council (19 002 618)

Statement Closed after initial enquiries Highway repair and maintenance 15-Aug-2019

Summary: The Ombudsman will not investigate this complaint that the Council used chipped trees to resurface a footpath. It is unlikely he would find evidence of fault by the Council.

Buckinghamshire County Council (19 004 513)

Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.

Redcar & Cleveland Council (19 003 865)

Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2019

Summary: The Ombudsman will not investigate whether damage to a car which hit a pothole in the road was caused by the Council’s negligence. This is a matter for the courts to decide.

Coventry City Council (19 003 533)

Statement Closed after initial enquiries Highway repair and maintenance 06-Aug-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council has refused her claim for compensation for a personal injury. The court is the body which can decide Mrs X’s claim. It is reasonable for Mrs X to take court action for the findings and compensation she seeks.