Archive has 234 results
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Manchester City Council (19 007 992)
Statement Closed after initial enquiries Highway repair and maintenance 11-Oct-2019
Summary: The Ombudsman will not investigate this complaint that the Council failed to ensure safety measures are properly installed around roadwork sites, and that it lied during the subsequent complaint process. This is because the alleged faults by the Council have not caused the complainant to suffer a significant personal injustice.
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North Tyneside Metropolitan Borough Council (19 006 896)
Statement Closed after initial enquiries Highway repair and maintenance 10-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has failed to properly maintain the public highway near his home. This is because it would be reasonable for Mr X to take the matter to court.
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Essex County Council (19 002 849)
Statement Not upheld Highway repair and maintenance 04-Oct-2019
Summary: Mr C complains the Council failed to prevent highways water flooding onto his property. The Ombudsman has not found evidence of fault by the Council.
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Lincolnshire County Council (19 007 824)
Statement Closed after initial enquiries Highway repair and maintenance 03-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about a pothole causing damage to his car. The Council denied liability for the damage in 2019. Mr X’s claim is one of negligence by the Council causing damage to his property. It is for the courts to decide on legal issues of negligence and make awards of damages. The appropriate route for Mr X to pursue his claim is to a court.
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Lancashire County Council (18 019 805)
Statement Closed after initial enquiries Highway repair and maintenance 01-Oct-2019
Summary: The Ombudsman will not investigate Mr B’s complaint the Council has failed to properly maintain the road surface in his street. Further consideration of the complaint is unlikely to find fault by the Council and it is reasonable for Mr B to use the legal remedy available to him.
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Coventry City Council (19 009 860)
Statement Closed after initial enquiries Highway repair and maintenance 28-Sep-2019
Summary: The Ombudsman will not investigate Mr A’s complaint that the Council was at fault in putting sand on the highway, which put him to the expense of having his car cleaned. This is because the injustice Mr A claims is not significant enough to justify the Ombudsman’s involvement.
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Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s handling of her report of highway disrepair. The issues she raises are more appropriate for consideration by the courts and we cannot investigate any concerns about the Council’s handling of her complaint as a separate matter.
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Essex County Council (19 006 792)
Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2019
Summary: We will not investigate this complaint about the Council’s refusal to do any repairs to the road outside Mr Q’s home. He may seek a remedy in court.
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Stoke-on-Trent City Council (19 006 634)
Statement Closed after initial enquiries Highway repair and maintenance 19-Sep-2019
Summary: The Ombudsman will not investigate this complaint that a footpath outside the complainant’s property has not been laid properly. The alleged fault has not caused the complainant a significant injustice, and he can seek a remedy in court.
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West Sussex County Council (19 006 577)
Statement Closed after initial enquiries Highway repair and maintenance 18-Sep-2019
Summary: The Ombudsman will not investigate this complaint about the condition of a pavement. We are unlikely to find fault in the Council’s actions. And it is outside his jurisdiction as the complainant has a remedy in court.