East Lindsey District Council (19 011 396)

Statement Closed after initial enquiries Highway repair and maintenance 11-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

Lancashire County Council (19 010 182)

Statement Closed after initial enquiries Highway repair and maintenance 11-Nov-2019

Summary: We will not investigate Mr Q’s complaint about the Council’s refusal to do any repairs to the road outside his home. This is because he may seek a remedy in court.

Essex County Council (19 003 525)

Statement Closed after initial enquiries Highway repair and maintenance 11-Nov-2019

Summary: Ms X complained about the Council’s failure to repair the footway at a point where she and other pedestrians have tripped in the past. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Isle of Wight Council (19 009 066)

Statement Closed after initial enquiries Highway repair and maintenance 07-Nov-2019

Summary: The Ombudsman will not investigate Ms B’s complaints about the condition of the road near her home. It is reasonable to expect Ms B to use her right of remedy in the courts if she believes the Council has failed to meet its duty to maintain the highway.

Northampton Borough Council (19 012 014)

Statement Closed after initial enquiries Highway repair and maintenance 06-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not repair his wall which Mr X says the Council knocked down. It is reasonable to expect Mr X to pursue this through the courts and so the complaint is outside the Ombudsman’s legal remit.

Epsom & Ewell Borough Council (19 012 433)

Statement Closed after initial enquiries Highway repair and maintenance 06-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car as it is reasonable to expect Mr X to seek a resolution through the courts.

Stoke-on-Trent City Council (19 009 605)

Statement Closed after initial enquiries Highway repair and maintenance 06-Nov-2019

Summary: The Ombudsman will not investigate this complaint that the Council has not repaired potholes in the road outside the complainant’s home. It is unlikely he would find evidence of fault by the Council.

Buckinghamshire County Council (19 008 801)

Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about damage to his car and the information the Council requested when he made a claim. The complaint is late. As the courts are better placed to decide if the Council is liable to Mr B for the damage he claims, there are no good reasons for the Ombudsman to exercise his discretion and now investigate.

Norfolk County Council (19 009 995)

Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint the Council’s failure to properly maintain the highway. If Mr X believes the Council is liable for the cost of repairing damage to his property it would be reasonable for him to take the matter to court.

London Borough of Enfield (19 009 039)

Statement Closed after initial enquiries Highway repair and maintenance 01-Nov-2019

Summary: The Ombudsman will not investigate Miss X’s complaint that the Council has not repaired a pavement where Miss X’s mother fell. This is because Miss X can apply to the courts to require the Council to make the repairs.