London Borough of Hounslow (19 018 870)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision to carry out overnight road resurfacing works along the complainant’s road. There is insufficient evidence of fault in the way the Council reached its decision.

Wirral Metropolitan Borough Council (19 021 201)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint that the Council has refused to accept liability for an injury she suffered due to a pothole in the highway. This is because it would be reasonable for her to take the matter to court.

London Borough of Redbridge (19 019 797)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car he says was due to a lack of lighting on the public highway. This is because the Ombudsman cannot establish liability in such complaints, and it is reasonable for Mr X to use the legal remedy available to him.

Nottingham City Council (19 019 898)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car he says was due to a pothole on the public highway. This is because the Ombudsman cannot establish liability in such complaints, and it is reasonable for Mr X to use the legal remedy available to him.

Wiltshire Council (19 019 448)

Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about financial losses he claims were caused by repairs to the public highway close to his business. This is because any dispute about liability for financial loss is a matter for the courts.

Suffolk County Council (19 020 072)

Statement Closed after initial enquiries Highway repair and maintenance 24-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s failure to fix the flooding issues on a road outside his home. This is because it would be reasonable for Mr B to seek a remedy through the courts.

Buckinghamshire County Council (19 019 301)

Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for Mr X to seek compensation through the courts.

Lincolnshire County Council (19 018 998)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his caravan from a sinkhole. This is because it is reasonable for him to seek compensation through the courts.

Derbyshire County Council (19 019 384)

Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about pothole damage to her car. It is reasonable to expect Miss X to take court action for the compensation she seeks. The complaint is therefore outside the Ombudsman’s legal remit.

Herefordshire Council (19 013 655)

Statement Not upheld Highway repair and maintenance 13-Mar-2020

Summary: Mr X complained that the Council failed to remove logs and branches from the embankment of a shared use path. The Council was not at fault in its decision not to clear the cuttings.