City of Bradford Metropolitan District Council (19 003 879)

Statement Upheld Planning applications 27-Feb-2020

Summary: The Ombudsman found fault on Miss D’s complaint of Council advice about a neighbour connecting a waste pipe to her downpipe. It failed to fully explain what redirecting it internally might involve. This caused no significant injustice. The Council followed procedure when it investigated her disconnection of the pipe. The Council failed to explain the information it gave her was not conclusive. This caused no significant injustice. It failed to follow the complaints procedure. The agreed action remedies the avoidable injustice caused.

Eastleigh Borough Council (19 008 088)

Statement Upheld Planning applications 27-Feb-2020

Summary: The Ombudsman found fault by the Council on Mr T’s complaint about it failing to notify him of his neighbour’s planning application for consent for a double garage built. This caused no injustice to Mr T as an enforcement officer told him about the application, he made representations, and the planning officer referred to, and considered them, in the report.

Wiltshire Council (19 012 496)

Statement Upheld Planning applications 26-Feb-2020

Summary: Ms B complains about the actions of the Council associated with development near to her home. The Ombudsman finds there was no fault in the handling of the relevant planning and enforcement matters. There was delay in responding to the complaint, which was fault. However, the Council has apologised for this and Ms B has not been caused a significant injustice which warrants further remedy.

South Bucks District Council (19 015 640)

Statement Closed after initial enquiries Planning applications 26-Feb-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of a planning application for new dwellings near the complainant’s property. There is insufficient evidence of fault by the Council in the way it reached its decision.

Chiltern District Council (19 016 763)

Statement Closed after initial enquiries Planning applications 26-Feb-2020

Summary: The Ombudsman will not investigate this complaint about a planning application for development next to the complainant’s home. It is unlikely he would find evidence of fault causing injustice to the complainant.

South Hams District Council (19 016 825)

Statement Closed after initial enquiries Planning applications 26-Feb-2020

Summary: Mr and Mrs X complain about the way the Council has considered a planning application for a barn conversion near them. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.

London Borough of Croydon (19 016 948)

Statement Closed after initial enquiries Planning applications 26-Feb-2020

Summary: Mr X complains about the Council’s grant of planning permission for a demolition of an existing property and the erection of a building to be comprised of flats. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.

Craven District Council (19 017 303)

Statement Closed after initial enquiries Planning applications 26-Feb-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s handling of his planning application. This is because Mr X has used his right of appeal to the Planning Inspectorate.

Bedford Borough Council (19 017 447)

Statement Closed after initial enquiries Planning applications 26-Feb-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s handling of his planning application. This is because Mr X has used his right of appeal to the Planning Inspectorate.

East Devon District Council (18 018 599)

Statement Upheld Planning applications 26-Feb-2020

Summary: The Ombudsman found fault by the Council on Mrs G’s complaint about the way it granted consent for a prior approval application for a telecommunications mast in an area of outstanding natural beauty. The planning officer failed to properly document the consideration and assessment of the proposed appearance and screening of the mast. The agreed action remedies the injustice caused.