Archive has 29 results
Statement Closed after initial enquiries Planning advice 30-Mar-2020
Summary: Mr X complains that the Council gave misleading advice about the need for planning permission for replacement windows. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
Statement Closed after initial enquiries Planning advice 20-Mar-2020
Summary: The Ombudsman will not investigate this complaint about how the Council dealt with a planning application. This is because he is unlikely to find fault by the Council.
Statement Upheld Planning advice 21-Feb-2020
Summary: Mrs X complained the Authority failed to provide her with written pre-application advice that she had paid for. Despite early, positive assurances from the planning officer, her planning application was eventually refused. Mrs X claims significant sums of money she says were lost as a result of the Authority's actions. We found fault in the way the Authority made its decision, but we do not recommend a further remedy beyond the Authority's offer to refund the fee for pre-application planning advice.
Statement Closed after initial enquiries Planning advice 12-Feb-2020
Summary: The Ombudsman cannot investigate Mr C's complaint that the Council lied about changes in law, was inconsistent when considering his planning applications and unnecessarily asked for further information. This is because Mr C appealed to the Planning Inspectorate and the Ombudsman has no discretion to investigate.
Statement Upheld Planning advice 12-Feb-2020
Summary: Mr F complains the Council gave him incorrect pre-application planning advice that he did not need to apply for planning permission for change of use of his property. The Ombudsman has found fault. The Council has agreed to apologise to Mr F, which is a suitable remedy for the injustice caused.
Statement Closed after initial enquiries Planning advice 05-Feb-2020
Summary: Mrs X complains about the way the Council dealt with her planning applications. The Ombudsman will not investigate this complaint because she appealed to a Planning Inspector.
Statement Closed after initial enquiries Planning advice 31-Jan-2020
Summary: Mr and Mrs X complained about the Council's failure to provide an adequate remedy following a decision the Ombudsman made in February 2017. It is too late now to ask for a review of our previous decision and the complaint is also outside our time limits for investigation. For these reasons, we should not investigate this complaint further now.
Statement Closed after initial enquiries Planning advice 29-Jan-2020
Summary: The Ombudsman cannot investigate Mr Q's complaint about the handling of his planning applications. This is because he has appealed to the Planning Inspector.
Statement Upheld Planning advice 22-Jan-2020
Summary: Mr X complained the Council gave incorrect pre-application advice. This led to him submitting a planning application that had no chance of being approved. We have found fault with the Council for issuing poor advice. This resulted in Mr X proceeding with an application and paying architect fees. The Council has agreed to pay Mr X the value of the architect fees to remedy his injustice.
Statement Upheld Planning advice 07-Jan-2020
Summary: The Council was at fault only in providing inadequate advice when officers first became aware the extension Mr and Mrs J were building breached planning controls. But there was no significant injustice. It was unclear that firmer advice would have resulted in proposals that the Council could have approved sooner, and without Mr and Mrs J incurring costs for professional advice.