Mid Suffolk District Council (19 007 283)

Statement Closed after initial enquiries Other 26-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has dealt with his complaint and request for information. Further consideration of the complaint is unlikely to find fault or a significant personal injustice to Mr B.

West Sussex County Council (19 011 121)

Statement Closed after initial enquiries Other 21-Nov-2019

Summary: The Ombudsman will not investigate this complaint about an incident when the complainant visited a Council office. This is because there is insufficient evidence of fault by the Council.

London Borough of Lewisham (19 010 623)

Statement Closed after initial enquiries Other 20-Nov-2019

Summary: The Ombudsman will not investigate Miss X’s complaint that the Council listed her telephone number on its website as belonging to a local advice service. The Information Commissioner is better placed to determine if there was a breach of the General Data Protection Regulations and the personal injustice Miss X claims is not significant enough to warrant investigation.

Wiltshire Council (19 005 240)

Statement Not upheld Other 19-Nov-2019

Summary: Mr X complained about nuisance calls from people trying to contact the Council. There was no fault in the Council’s response, and it took reasonable steps to ensure it no longer listed its old telephone number.

Telford & Wrekin Council (19 010 931)

Statement Closed after initial enquiries Other 18-Nov-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s handling of personal data. This is because the Information Commissioner’s Office is the appropriate body to consider her concerns.

East Devon District Council (19 006 300)

Statement Closed after initial enquiries Other 15-Nov-2019

Summary: Mr X complains the Council has refused to consider his complaint and that staff have been obstructive and sent offensive letters. The Ombudsman will not investigate this complaint. This is because it is unlikely we will find fault in the Council’s actions. And we do not consider that Mr X has suffered a significant personal injustice which warrants our involvement.

Cleveland Fire Brigade (19 012 140)

Statement Closed after initial enquiries Other 13-Nov-2019

Summary: The Ombudsman will not investigate Mr A’s late complaint about the way the Fire and Rescue Service handled an arson attack on his property in 2013. This is because Mr A could have come to the Ombudsman before if he was concerned about the actions of the Fire and Rescue Service so there is no good reason for the Ombudsman to disapply the law to investigate now.

Kirklees Metropolitan Borough Council (19 009 393)

Statement Closed after initial enquiries Other 12-Nov-2019

Summary: Mr X complains an officer was rude to him at public meeting. The Ombudsman will not investigate this complaint as we do not consider Mr X has suffered a significant personal injustice which warrants our involvement.

Wakefield City Council (19 010 000)

Statement Closed after initial enquiries Other 12-Nov-2019

Summary: The Ombudsman has no power to investigate Mr B’s complaints about the actions of the Council as a member of a community safety partnership and the investigation and prevention of crime in his area.

South Cambridgeshire District Council (19 010 787)

Statement Closed after initial enquiries Other 11-Nov-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about a data protection matter. The Information Commissioner is better placed to deal with the matter and they have already investigated. The Council has apologised to Mrs X and it is unlikely investigation by the Ombudsman will achieve anything more for her.