Archive has 249 results
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London Borough of Brent (19 004 732)
Statement Closed after initial enquiries Other 21-Aug-2019
Summary: The Ombudsman will not investigate this complaint that the Council’s funeral service has damaged the complainant’s business. This is because there is another body better placed to consider the complaint.
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Coventry City Council (19 003 493)
Statement Closed after initial enquiries Other 19-Aug-2019
Summary: Mr X complains the Council has restricted his contact with it. The Ombudsman will not investigate this complaint. This is because we have not seen any evidence of fault in the way the Council came to its decision.
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Transport for London (19 005 215)
Statement Closed after initial enquiries Other 16-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about an injury he sustained after his bike hit a pothole. The Ombudsman considers it reasonable to expect Mr X to pursue his case through the courts.
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Somerset County Council (19 006 937)
Statement Closed after initial enquiries Other 16-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about an alleged data breach as the Information Commissioner’s Office is best placed to deal with this matter.
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London Borough of Wandsworth (19 004 795)
Statement Closed after initial enquiries Other 15-Aug-2019
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council failed to carry out its statutory duties to him and about the way it dealt with his request for the personal data it held about him. This is because we must first give the Council a reasonable opportunity to consider and reply to the first part of his complaint. It would not be appropriate for us to consider Mr B’s complaint about the Council’s response to his subject access requests until he has completed the complaint process.
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Liverpool City Council (19 004 544)
Statement Closed after initial enquiries Other 15-Aug-2019
Summary: The Ombudsman will not investigate Miss X’s complaint about a council member of staff inappropriately accessing her personal information. This is because the Information Commissioner’s Office is in a better position than the Ombudsman to deal with her concerns.
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Hambleton District Council (19 005 729)
Statement Closed after initial enquiries Other 14-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint as he has no legal remit to investigate parish councils or complaints about them. Additionally, Mr X is not caused a significant personal injustice from his complaint.
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London Borough of Richmond upon Thames (19 004 247)
Statement Closed after initial enquiries Other 13-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has refused to give him CCTV evidence of a time when his vehicle was damaged. Mr X can go to the Information Commissioner. He has a remedy at court if he believes the Council is liable for the damage.
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City of Wolverhampton Council (19 004 557)
Statement Closed after initial enquiries Other 12-Aug-2019
Summary: Mr X complained about the Council introducing a 10p charge for using public toilets in a nearby park. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Other 07-Aug-2019
Summary: Ms X complains the Council has infringed her copyright, failed deal with her complaint fairly and failed to provide information she has requested. The Ombudsman does not intend to investigate this complaint. This is because the copyright concerns are a civil matter and can only be determined by the courts. It is reasonable for Ms X to complain to the Information Commissioner about access to information. And we do not consider the injustice suffered because of the complaints procedure to be sufficient to warrant an Ombudsman’s investigation.