Archive has 249 results
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Statement Closed after initial enquiries Other 05-Sep-2019
Summary: Mr X complains the Council is harassing him by interfering with his electronic equipment and online activity. The Ombudsman will not investigate this complaint as we have not seen any evidence of fault by the Council.
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London Borough of Richmond upon Thames (19 005 722)
Statement Closed after initial enquiries Other 04-Sep-2019
Summary: Mrs X complains the Council does not respect the Equality Act 2010 in its arrangements for applying for grants from the Civic Fund because there is no online or easy read option. The Ombudsman will not investigate this response because I have not seen evidence of fault in the Council’s actions.
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Plymouth City Council (18 009 163)
Statement Closed after initial enquiries Other 03-Sep-2019
Summary: The Ombudsman will not investigate Mr K’s complaint about the way the Council has handled council tax matters and personal data for him, and its alleged treatment of the trans and nonbinary community. This is because: we cannot investigate the council tax matters; the ICO and police are better placed to consider complaints about information handling and fraud; and we will not separately investigate unspecific allegations of prejudice or the Council’s arrangements for receiving complaints.
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Southend-on-Sea City Council (19 005 095)
Statement Closed after initial enquiries Other 02-Sep-2019
Summary: The Ombudsman will not investigate Miss X’s complaint about the conduct of council officers. This is because the complaint is late, and it is unlikely we could add anything to the Council’s responses. Miss X has already raised concerns with the Information Commissioner’s Office (ICO) about the accuracy of information held by the Council and its sharing of her personal information. The ICO is the appropriate body to consider this part of her complaint.
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London Borough of Lewisham (19 005 471)
Statement Closed after initial enquiries Other 02-Sep-2019
Summary: Mr X complains about the Council’s decision to loan £5 million to a housing association. The Ombudsman cannot investigate this matter because Council spending priorities or policy decisions are a matter for the electorate, not the Ombudsman.
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Cumbria County Council (19 005 562)
Statement Closed after initial enquiries Other 02-Sep-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about a council employee’s disclosure of his personal information to a third party. This is because the Information Commissioner is better placed to consider the issue.
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Nuneaton & Bedworth Borough Council (19 005 198)
Statement Closed after initial enquiries Other 29-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the public Christmas tree the Council provided in his local area last year. This is because there is no sign of fault by the Council and because the matter has not caused Mr X a significant personal injustice which would merit an investigation.
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Canterbury City Council (19 004 118)
Statement Closed after initial enquiries Other 22-Aug-2019
Summary: The Ombudsman will not investigate this complaint about unsuccessful grant applications made by a charity. This is because there is insufficient evidence of fault by the Council and because the Ombudsman cannot achieve the outcome the complainant would like.
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Thanet District Council (19 005 003)
Statement Closed after initial enquiries Other 22-Aug-2019
Summary: Mr X complains the Council has failed to provide information he has requested. And failed to review its responses to his requests for information. The Ombudsman will not investigate this complaint because it is reasonable to expect Mr X to complain to the Information Commissioner’s Office.
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London Borough of Haringey (19 005 312)
Statement Closed after initial enquiries Other 22-Aug-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council has incorrectly withheld information from her about her latest blue badge application. Mrs X has complained to the Information Commissioner’s Office, and they have decided they have no power to require the Council to disclose the information. The Ombudsman cannot overturn the Information Commissioner’s decision. Mrs X can challenge their decision in the First Tier Tribunal which deals with information rights.