East Riding of Yorkshire Council (19 012 171)

Statement Closed after initial enquiries Other 29-Oct-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council refusing to supply her with information she has requested. This is because we would expect Ms X to make her complaint to the Information Commissioner’s Office.

Westminster City Council (19 008 484)

Statement Closed after initial enquiries Other 28-Oct-2019

Summary: The Ombudsman cannot investigate this complaint about problems the complainant had with an adult education course. This is because the law says the Ombudsman cannot investigate complaints about the giving of education or what happens in schools or colleges. The restriction applies to complaints about adult education.

Stoke-on-Trent City Council (19 008 529)

Statement Closed after initial enquiries Other 28-Oct-2019

Summary: Mr X complained about the Council demanding a higher amount from the sale of a property which he bought from it with a loan which has a legal covenant attached. The Ombudsman should not investigate this complaint. This is because the complaint concerns a legal agreement and only the courts can vary the legal terms and provisions.

Shropshire Council (19 005 525)

Statement Not upheld Other 25-Oct-2019

Summary: Mr X complains the Council failed to provide accurate information in response to a local authority search on a property he subsequently purchased. The Ombudsman will not investigate the complaint as there is another body better placed to investigate.

London Borough of Bexley (19 008 509)

Statement Closed after initial enquiries Other 25-Oct-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about a failure to provide information. It is reasonable to expect Mr B to complain to the Information Commissioner’s Office.

Bristol City Council (19 006 725)

Statement Closed after initial enquiries Other 24-Oct-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council breached his confidentiality by publishing online an email from another council about him. A complaint about a failure to properly manage personal data is better considered by the Information Commissioner.

Worcester City Council (19 007 304)

Statement Closed after initial enquiries Other 24-Oct-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about an email an officer sent and its decision that Mr B is an unreasonably persistent complainant. Further consideration of the complaint is unlikely to find fault by the Council or a significant personal injustice to Mr B.

Leicestershire County Council (19 009 166)

Statement Closed after initial enquiries Other 24-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the fees charged by a third party to access Council records on the Internet. He is unlikely to find fault by the Council has caused the complainant significant injustice.

Rotherham Metropolitan Borough Council (19 009 446)

Statement Closed after initial enquiries Other 23-Oct-2019

Summary: Mr X complains the Council has no money to function and is not fit for purpose. The Ombudsman cannot investigate this complaint because it relates to a matter which affects all or most people in the Council’s area, which means it is out of our jurisdiction.

Surrey County Council (19 002 682)

Statement Upheld Other 23-Oct-2019

Summary: The Council provided an inadequate service to Mrs C and her family following the death of her uncle. This is fault. The Council has provided the family with a written apology and made several service improvements to prevent the faults from reoccurring. The Council’s proposed remedy is appropriate.