Archive has 249 results
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Havant Borough Council (19 007 650)
Statement Closed after initial enquiries Other 27-Sep-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to accept liability for damage to his property. If Mr X believes the Council is liable for the damage it would be reasonable for him to take the matter to court.
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Lincolnshire County Council (19 003 130)
Statement Closed after initial enquiries Other 26-Sep-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about how the Council dealt with her concern about one of its employees. The complaint does not involve the Council’s administrative actions or a service.
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Charnwood Borough Council (19 002 690)
Statement Closed after initial enquiries Other 23-Sep-2019
Summary: Mrs X complained about the Council maintaining a single point of contact arrangement with her to manage her use of its resources. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Rotherham Metropolitan Borough Council (19 002 719)
Statement Closed after initial enquiries Other 23-Sep-2019
Summary: Mr X, the Chair of Trustees of a charity, complains about the Council’s investigation into complaints from survivors of child sexual exploitation. The complaint falls outside the Ombudsman’s jurisdiction because the charity made a judicial review application about this in April 2018.
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Statement Closed after initial enquiries Other 23-Sep-2019
Summary: The Ombudsman cannot investigate this complaint about incorrect advice provided by the Council in 2015, which led to enforcement action. The complaint about the advice given is too late. And as Mr X has appealed to the Planning Inspectorate, the Ombudsman is prevented by law from investigating any matters relating to the enforcement action, including the original advice.
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Babergh District Council (19 001 649)
Statement Not upheld Other 20-Sep-2019
Summary: The Ombudsman found no fault by the Council on Mr D’s complaint about the way it investigated his report of the bias and lack of objectivity of 2 councillors involved with a planning application given consent. The deputy monitoring officer assessed the evidence and decided it insufficient to warrant further investigation as it failed to show a breach of the Code of Conduct for members.
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Gloucestershire County Council (19 007 083)
Statement Closed after initial enquiries Other 18-Sep-2019
Summary: The Ombudsman will not investigate this complaint which is mainly related to traffic management issues. The Ombudsman has either already considered these issues or they have not caused the complainant significant personal injustice.
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Winchester City Council (19 001 183)
Statement Closed after initial enquiries Other 11-Sep-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that he overpaid for parking in a council car park. This is because it is unlikely we would find fault by the Council causing Mr X significant injustice.
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Nottinghamshire County Council (19 001 778)
Statement Upheld Other 09-Sep-2019
Summary: Ms D complains that the Council gave inaccurate and libellous information about her to the NHS mental health service. The Ombudsman has found fault causing distress. The Council has already taken action to remedy that injustice.
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Council of the Isles of Scilly (19 005 603)
Statement Closed after initial enquiries Other 09-Sep-2019
Summary: The Ombudsman will not investigate this complaint about water charges and the Council’s decision not to give the complainant a water meter. This is because the Ombudsman cannot investigate a matter that affects all or most of the people in a council area. In addition, there is insufficient evidence of fault by the Council.