Leicester City Council (19 005 733)

Statement Closed after initial enquiries Leisure and culture 29-Aug-2019

Summary: The Ombudsman will not investigate this complaint about the complainant’s request for a full refund for unused swimming lessons. This is because there is insufficient evidence of fault by the Council.

Swale Borough Council (19 000 258)

Statement Closed after initial enquiries Leisure and culture 27-Aug-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about a memorial bench placed on a village green close to his home. This is because there is not enough evidence of fault by the Council or personal injustice to Mr X.

Gedling Borough Council (19 004 231)

Statement Closed after initial enquiries Leisure and culture 19-Aug-2019

Summary: Mr B complains about health and safety issues at a Council gym and the behaviour of staff working there. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Gedling Borough Council (19 004 234)

Statement Closed after initial enquiries Leisure and culture 19-Aug-2019

Summary: Mr B complains about the Council’s response to an incident in which he says he was threatened by a member of staff at the gym he attends. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Brighton & Hove City Council (19 004 048)

Statement Closed after initial enquiries Leisure and culture 13-Aug-2019

Summary: The Ombudsman will not investigate this complaint about an alleged assault by a security guard at a fringe event. This is because there is insufficient evidence of fault by the Council and because the Ombudsman cannot investigate allegations of crime.

Scarborough Borough Council (19 004 406)

Statement Closed after initial enquiries Leisure and culture 06-Aug-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s failure to accept liability for an injury she sustained walking on its land. This is because the complaint concerns a claim for personal injury caused by negligence. It is reasonable for Mrs X to seek a remedy in the courts.

Wigan Metropolitan Borough Council (19 002 482)

Statement Closed after initial enquiries Leisure and culture 23-Jul-2019

Summary: The Ombudsman will not investigate how the Council has dealt with the complainant’s concerns about the condition of land near his home. It is unlikely the Ombudsman would find fault by the Council has caused the complainant significant injustice.

Leeds City Council (19 003 159)

Statement Closed after initial enquiries Leisure and culture 22-Jul-2019

Summary: Mr B complains about the Council’s handling of security at one of its leisure centres and its response to the theft of money from the locker he used. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

London Borough of Enfield (19 001 224)

Statement Closed after initial enquiries Leisure and culture 10-Jul-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council charges non-residents more for allotment plots and does not apply any discounts. The complaint is late and there are no good reasons for the Ombudsman to exercise his discretion and now investigate.

Ipswich Borough Council (18 004 798)

Statement Upheld Leisure and culture 08-Jul-2019

Summary: Mr B complains about the process used by the Council in evicting him from his allotment. The Ombudsman finds the Council was at fault in that the notes of officers’ interview with Mr B were poor. However, this does not call into question the Council’s decision which was reached through proper process.