Wirral Metropolitan Borough Council (19 010 734)

Statement Closed after initial enquiries Leisure and culture 26-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a reduction in service at a swimming pool which has reduced lane swims in favour of a swimming club. The Council has agreed to write to Mr X under stage 2 of its complaint procedure. Mr X may return to the Ombudsman if he disagrees with the outcome.

London Borough of Barnet (19 017 335)

Statement Closed after initial enquiries Leisure and culture 23-Mar-2020

Summary: The Ombudsman cannot not investigate this complaint about the management of an allotment. The complainants have sought a remedy in court.

Stockport Metropolitan Borough Council (19 009 674)

Statement Not upheld Leisure and culture 12-Mar-2020

Summary: The Ombudsman does not find fault with the way the Council responded to concerns Mr C raised about a pool at a country park.

Kent County Council (19 009 603)

Statement Upheld Leisure and culture 06-Mar-2020

Summary: The Council did not explain its reasons for refusing Ms B access to an adult education course. The Council will apologise and facilitate Ms B to re-sit the exam or take the course elsewhere, should she wish.

Birmingham City Council (19 008 456)

Statement Not upheld Leisure and culture 05-Mar-2020

Summary: Mr Y complained about the Council’s inadequate response to an outbreak of a disease amongst wild birds at one of the Council’s parks. He is also unhappy with the time taken for the Council to respond to his complaint. We have not found the Council at fault.

Reading Borough Council (19 017 130)

Statement Closed after initial enquiries Leisure and culture 03-Mar-2020

Summary: Ms X complains about the treatment of the staff at a Council gym. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.

Leeds City Council (19 017 462)

Statement Closed after initial enquiries Leisure and culture 03-Mar-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s refusal to publicise a local event run by her group. This is because the issue is more appropriate for consideration by the courts.

London Borough of Waltham Forest (19 009 865)

Statement Not upheld Leisure and culture 27-Feb-2020

Summary: Ms X complained the Council failed to provide an adequate response to her complaint about an incident she reported in the changing facilities at a leisure centre. The Council was not at fault. It investigated the matter in line with policy and provided Ms X with a satisfactory response to her complaint.

London Borough of Richmond upon Thames (19 009 161)

Statement Upheld Leisure and culture 20-Feb-2020

Summary: Ms D says the Council failed to adequately redress her complaint about a leisure facility. The Council had already accepted fault and offered redress. It has now offered an additional amount of financial redress. As such, the Ombudsman has upheld the complaint and completed the investigation.

Reading Borough Council (19 012 265)

Statement Closed after initial enquiries Leisure and culture 19-Feb-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has responded to his reports of vandalism at his allotment. Further consideration of the complaint is unlikely to find fault by the Council.