Archive has 75 results
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London Borough of Waltham Forest (19 009 367)
Statement Closed after initial enquiries Private housing 31-Oct-2019
Summary: Miss X, a landlord, complained about the Council’s actions relating to her property, which it rented to use as temporary accommodation. We have decided not to investigate this complaint. This is because we are unlikely to find that fault by the Council has caused the injustice Miss X has experienced.
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South Lakeland District Council (19 000 156)
Statement Not upheld Private housing 29-Oct-2019
Summary: Mrs Z complained on behalf of Ms X that the Council refused to let Ms X carry out building work to her own property, incorrectly carried out a tendering process for the works and was then disorganised in how it subsequently billed her for the costs it incurred. Mrs Z says this has left Ms X with debt she cannot afford. The Council was not at fault.
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Liverpool City Council (19 007 232)
Statement Closed after initial enquiries Private housing 23-Oct-2019
Summary: The Ombudsman will not investigate Ms B’s complaint the Council served an improvement notice before the deadline for providing information had passed. Further consideration of the complaint is unlikely to find fault by the Council
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Bournemouth, Christchurch and Poole Council (19 001 855)
Statement Not upheld Private housing 18-Oct-2019
Summary: Mr X is a private landlord. He complained the Council misled him when it offered to pay his tenant’s (Ms Y’s) rent arrears. He said this has caused him huge financial loss and the Council should pay Ms Y’s outstanding debt. There is no evidence the Council is liable for the debt. There is no fault with the Council’s decision not to pay Mr X.
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South Holland District Council (19 006 078)
Statement Closed after initial enquiries Private housing 15-Oct-2019
Summary: Mr and Mrs X complained about the Council’s refusal to accept any responsibility for defective works at their home caused by a contractor which it recommended. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any fault by the Council which would warrant an investigation.
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Bury Metropolitan Borough Council (19 006 255)
Statement Closed after initial enquiries Private housing 10-Oct-2019
Summary: The Ombudsman will not investigate this complaint that the Council does not have a Tenancy Relations Officer and has failed to protect the complainant from harassment from his landlord. This is because there is insufficient evidence of fault by the Council and insufficient evidenced of injustice.
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Walsall Metropolitan Borough Council (19 000 778)
Statement Not upheld Private housing 09-Oct-2019
Summary: Miss C complains about the Council’s decision not to prosecute her landlord for illegal eviction and the way it conducted its investigation. She also complains about the Council response to protect her property. The Ombudsman does not find fault with the Council.
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City of Bradford Metropolitan District Council (19 001 126)
Statement Not upheld Private housing 03-Oct-2019
Summary: Mr C says the owner of the house next-door carried out building works that caused dampness in his house which made family members ill. He says the Council is at fault for a failure to accept this and for failing to take enforcement action having said it would. The Council was not at fault. The Council made a professional judgment that the damp was caused by condensation. It never said it would take enforcement action against the neighbour and could not do so as it does not accept he is responsible.
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London Borough of Waltham Forest (19 001 173)
Statement Not upheld Private housing 03-Oct-2019
Summary: There is no evidence of fault in how the Council investigated Miss X concerns about the tenant of a commercial premises using her gas supply.
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Statement Closed after initial enquiries Private housing 30-Sep-2019
Summary: Miss X complains the Council is pursuing her for a debt from 2013 which she does not agree she owes. We will not investigate this complaint. Miss X was aware in 2013 the Council intended to carry out works at her tenant’s address and charge
Miss X. She could have complained earlier about this and its actions in relation to the tenant not paying rent, and therefore this complaint is late. In any event, we would be unlikely to find the Council at fault.