Brentwood Borough Council (19 019 047)

Statement Closed after initial enquiries Managing council tenancies 24-Mar-2020

Summary: The Ombudsman cannot investigate Ms B’s complaint that following an urgent occupational therapist’s recommendation for adaptations to Ms C’s home, the Council refused to carry out the work. This is because the complaint is about the Council’s management of its social housing.

London Borough of Ealing (19 017 006)

Statement Closed after initial enquiries Managing council tenancies 22-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to carry out work to a tree close to his home. This is because we have no powers to consider complaints about a council when it is acting as a landlord. Even if this was not the case, there is not enough evidence of fault by the Council.

Birmingham City Council (19 017 409)

Statement Closed after initial enquiries Managing council tenancies 28-Feb-2020

Summary: The Ombudsman cannot investigate Miss X’s complaint about damage to her house she says has been caused by a neighbouring property owned by the Council. This is because we have no powers to consider complaints about a council when it is acting as a landlord.

London Borough of Waltham Forest (19 015 729)

Statement Closed after initial enquiries Managing council tenancies 24-Feb-2020

Summary: The Ombudsman should not investigate this complaint about the Council’s actions regarding Mr Y’s tenancy. This is because the law prevents the Ombudsman considering the Council’s provision and management of social housing.