Norwich City Council (19 008 203)

Statement Closed after initial enquiries Allocations 08-Oct-2019

Summary: Mr X complained about the Council’s refusal to allow him to apply to the housing register. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

London Borough of Lambeth (18 019 958)

Statement Not upheld Allocations 04-Oct-2019

Summary: Ms X complains about the way the Council dealt with her housing application and needs so she has been in unsuitable accommodation and subject to Anti-social behaviour and threats of violence. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

Birmingham City Council (18 018 676)

Statement Not upheld Allocations 04-Oct-2019

Summary: Mrs B complains she missed out on an offer of accommodation because of the Council’s mistake. She also says the Council delayed in considering medical evidence she provided. The Ombudsman finds the Council made an error in relation to a bid placed by Mrs B, but this did not cause her a significant injustice as she would not have been offered the property in any event. There was no delay on the Council’s part in considering Mrs B’s medical evidence.

London Borough of Haringey (19 003 164)

Statement Closed after initial enquiries Allocations 03-Oct-2019

Summary: Ms X complained about the suitability of the accommodation which she was offered by the Council in 2018. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the complaint was received outside the normal 12-month period for accepting complaints. Ms X could have challenged the Council's offer at the time.

Royal Borough of Greenwich (19 003 296)

Statement Closed after initial enquiries Allocations 02-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the priority given to the complainant’s housing application. This is because it is unlikely he would find fault by the Council and an investigation would not achieve the outcome the complainant wants.

Leicester City Council (18 015 056)

Statement Not upheld Allocations 02-Oct-2019

Summary: Mr B complains that the Council has failed to give adequate priority to his application to be rehoused despite his partner’s health problems and her difficulty accessing their current accommodation. The Ombudsman finds the Council has awarded Mr B’s application the correct priority in accordance with its housing allocations policy.

Birmingham City Council (19 007 935)

Statement Closed after initial enquiries Allocations 01-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s decision to suspend the complainant from the housing register. This is because the Council has lifted the suspension.

London Borough of Southwark (19 003 652)

Statement Not upheld Allocations 01-Oct-2019

Summary: Mr X complained the Council failed to award him priority banding when he and his family are living in overcrowded circumstances. There was no fault in the Council’s actions.

London Borough of Enfield (19 007 428)

Statement Closed after initial enquiries Allocations 01-Oct-2019

Summary: Ms X complained about the Council’s consideration of her housing application in 2013 and her homeless application decision in 2015. The Ombudsman should not exercise his discretion to investigate this complaint. This is because we are unable to investigate complaints received outside the normal 12-month period and where a right of appeal to the courts was available.

Birmingham City Council (19 006 671)

Statement Closed after initial enquiries Allocations 01-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the housing register because there is insufficient evidence of injustice.