London Borough of Waltham Forest (19 010 005)

Statement Closed after initial enquiries Allocations 06-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about how the Council considered his homelessness application in 2013. The complaint is late and there are no good reasons for the Ombudsman to exercise his discretion and now investigate.

Bournemouth Borough Council (18 013 903)

Statement Not upheld Allocations 05-Nov-2019

Summary: Ms C complained about how the Council considered her housing application, meaning she has continued to live in unsuitable accommodation. However, there is no evidence of fault in how the Council considered the matters raised by Ms C.

Dartford Borough Council (18 019 513)

Statement Upheld Allocations 04-Nov-2019

Summary: Mrs X complained the Council did not allocate her a property she bid on and has given conflicting information about what type of property she is eligible for. There is no fault in the way the Council handled Mrs X’s housing application or allocated the property concerned. There is fault in the way the Council handled Mrs X’s complaint as it referred her to the wrong Ombudsman scheme.

London Borough of Hammersmith & Fulham (18 016 920)

Statement Upheld Allocations 04-Nov-2019

Summary: The Council wrongly changed Ms X’s housing priority, for which it apologised. However, neither the change of housing priority nor the information the Council provided about waiting times, led Ms X to miss an offer for suitable permanent housing.

Rochford District Council (19 008 014)

Statement Closed after initial enquiries Allocations 04-Nov-2019

Summary: The Ombudsman will not investigate Ms B’s complaint the Council has refused her application to join its housing register. Further consideration of the complaint is unlikely to find fault with the way the Council has made its decision.

Vale of White Horse District Council (19 009 536)

Statement Closed after initial enquiries Allocations 04-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council will not include his children on his housing application. Further consideration of the complaint is unlikely to find fault with the way the Council has made its decision.

Salford City Council (19 002 641)

Statement Closed after initial enquiries Allocations 01-Nov-2019

Summary: Mr and Mrs X complained about the Council’s failure to give their housing application sufficient priority. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Kensington & Chelsea (19 002 367)

Statement Upheld Allocations 31-Oct-2019

Summary: Miss X complains about the Council’s handling of her housing application. She says the Council has not properly considered her health and safety because it has decided she is suitable for a property within a lifted building. She also complains the Council will not let her bid on three-bedroom properties and does not assign appropriate accessible categories to its properties. The Ombudsman finds fault with the Council for failing to properly consider whether properties within lifted buildings are suitable for Miss X. However, the fault did not cause any injustice. We do not find fault with the Council for its other actions.

Maidstone Borough Council (19 002 864)

Statement Not upheld Allocations 31-Oct-2019

Summary: Mr C complains about how the Council terminated his interim accommodation and how it subsequently managed his housing register application and a subsequent bid for a property. However, there is no evidence of fault in how the Council dealt with any of the matters raised by Mr C.

Maidstone Borough Council (19 008 436)

Statement Not upheld Allocations 31-Oct-2019

Summary: Mr C complains about how the Council terminated his interim accommodation and how it subsequently managed his housing register application and a subsequent bid for a property. However, there is no evidence of fault in how the Council dealt with any of the matters raised by Mr C.