Archive has 330 results
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Birmingham City Council (19 020 397)
Statement Closed after initial enquiries Allocations 31-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s assessment of her housing application. This is because there is insufficient evidence of fault to warrant investigation.
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Epping Forest District Council (19 019 718)
Statement Closed after initial enquiries Allocations 30-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register because she does not meet the residency rules. This is because there is insufficient evidence of fault by the Council.
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Slough Borough Council (19 018 695)
Statement Closed after initial enquiries Allocations 30-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (19 005 833)
Statement Upheld Allocations 27-Mar-2020
Summary: Mrs Y complains the Council was at fault in the way it considered her housing application and awarded her banding priority. The Ombudsman finds the Council was not at fault in the way it allocated Mrs Y her housing banding. He does find the Council was at fault as it delayed in considering Mrs Y’s review request. The Council has already apologised to Mrs Y for the delay which is suitable action for it to take. So, the Ombudsman has completed his investigation.
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London Borough of Newham (19 010 338)
Statement Not upheld Allocations 26-Mar-2020
Summary: Mr X complains that the Council suspended his housing register application after seven years of bidding for housing, when he had reached the top of the list and would otherwise have been offered accommodation. He says the Council would not accept the evidence he says proves a local connection to the area. He says he should have been able to take up the Council’s offer of accommodation in 2018 but he is now stuck in a hostel outside the borough. The Ombudsman does not find the Council at fault.
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Folkestone & Hythe District Council (19 019 985)
Statement Closed after initial enquiries Allocations 23-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the way the Council responded to a complaint she made on behalf of her mother-in-law’s neighbour. This is because Ms B has not suffered a significant personal injustice to warrant investigation.
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London Borough of Havering (19 011 749)
Statement Closed after initial enquiries Allocations 20-Mar-2020
Summary: Mrs X complained about the Council’s failure to rehouse her since she applied for a transfer three years ago. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault causing injustice to Mrs X. We cannot investigate her complaints about repairs to her council home because the Ombudsman has no jurisdiction to investigate complaints about repairs to social rented housing.
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Runnymede Borough Council (19 014 381)
Statement Closed after initial enquiries Allocations 20-Mar-2020
Summary: Mr X and Ms Y complain about the Council’s handling of their housing applications. The Ombudsman will not investigate the complaint because past events fall outside our jurisdiction and there is no evidence of fault in the way the Council is dealing with their current application.
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London Borough of Newham (19 006 862)
Statement Upheld Allocations 19-Mar-2020
Summary: there was fault in the way the Council assessed Ms X’s Housing Register application. As a result, the Council told Ms X she was shortlisted for a property because it made a mistake about her priority date. She suffered disappointment and distress when the Council then bypassed her bid for this property. The Council accepts there was fault and has offered a suitable remedy.
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Statement Upheld Allocations 16-Mar-2020
Summary: There is insufficient evidence to show that the Council followed its own policies when it considered an application for housing and the Council has lost the relevant records. This is fault. The Council has agreed to apologise to Ms B, restore her original band date and review her application.