North East Lincolnshire Council (19 017 400)

Statement Closed after initial enquiries Refuse and recycling 12-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about changes to her household waste and recycling collections. This is because there is not enough evidence of fault causing injustice to warrant an investigation.

Stoke-on-Trent City Council (19 018 240)

Statement Closed after initial enquiries Licensing 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council issuing a dog boarding license without consulting neighbouring properties, including his own. This is because it is unlikely we would find fault with the Council.

Sunderland City Council (19 018 666)

Statement Closed after initial enquiries Refuse and recycling 12-Mar-2020

Summary: The Ombudsman will not investigate this complaint that a Council refuse vehicle made a short-cut through a bus-only route. This is because an investigation is unlikely to enable us to establish whether there was fault.

London Borough of Ealing (19 004 827)

Statement Closed after initial enquiries Refuse and recycling 11-Mar-2020

Summary: Ms X complained about the Council’s failure to provide suitable domestic waste bins and storage requirements at the flats where she lives. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

Wiltshire Council (19 005 679)

Statement Not upheld Antisocial behaviour 11-Mar-2020

Summary: Mr Y complained the Council has failed to act on reports of anti-social behaviour caused by his neighbour. The anti-social behaviour includes people leaving tree debris on verges, use of false road signs and people parking cars to partially block the road, causing a hazard. We have found the Council was not at fault.

London Borough of Ealing (19 012 806)

Statement Upheld Refuse and recycling 11-Mar-2020

Summary: The Ombudsman found fault on Mr Q’s complaint about the Council failing to provide new bins promptly following his order. It took 6 months to deliver them. There was also fault on his complaint of it failing to empty his bins for a year from November 2018. While the evidence did not support his claim in full, it did show it missed collections and failed to update its systems to recognise his address. The agreed action remedies the injustice caused.

Bournemouth, Christchurch and Poole Council (19 017 549)

Statement Closed after initial enquiries Licensing 11-Mar-2020

Summary: Mr B complains about the Council’s failure to respond to his contact concerning licensing and safety at an events venue. The Ombudsman will not investigate the complaint because there is insufficient evidence of injustice caused to Mr B.

Bolton Metropolitan Borough Council (19 018 457)

Statement Closed after initial enquiries Trees 11-Mar-2020

Summary: Mrs X complains the Council failed to consider her mental health when it required her to cut back trees which it said were obscuring traffic lights. The Ombudsman will not investigate this complaint as it is unlikely that further investigation will lead to a different outcome.

Birmingham City Council (19 010 423)

Statement Upheld Refuse and recycling 10-Mar-2020

Summary: Mrs X complains that although she should receive assisted collections the Council repeatedly fails to return her bins to the front of her property after they are emptied. The Council’s repeated failure to return Mrs X’s bins to her property as part of the assisted collection service amounts to fault. This fault has caused Mrs X an injustice.

Bournemouth, Christchurch and Poole Council (19 010 452)

Statement Closed after initial enquiries Licensing 10-Mar-2020

Summary: The Ombudsman will not investigate Mr D’s complaint about the way the Council recorded the outcome of a licensing board hearing. Further consideration of the complaint would not achieve any more for Mr D.