Archive has 39 results
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Brentwood Borough Council (19 016 913)
Statement Closed after initial enquiries Cemeteries and crematoria 19-Mar-2020
Summary: The Ombudsman does not have reason to investigate this complaint about damage the Council caused to grassed areas in a cemetery due to its excessive use of weed killer. This is because it is unlikely an investigation could add to the action the Council has already taken to deal with the issue.
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City of Bradford Metropolitan District Council (19 018 272)
Statement Closed after initial enquiries Cemeteries and crematoria 19-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to close the main gates to a cemetery. This is because the injustice is not significant enough to justify our involvement.
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Watford Borough Council (19 010 835)
Statement Not upheld Cemeteries and crematoria 04-Mar-2020
Summary: Mrs X complains about a number of matters relating to the Council’s management of a cemetery and how it has managed contact with her. There was no fault in the Council’s actions.
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Statement Closed after initial enquiries Cemeteries and crematoria 24-Feb-2020
Summary: Ms X complained a Council crematorium discarded her mother’s medical metal and gave her metal from other cremations instead. She also complained about the crematorium staff customer service. The Ombudsman will not consider this complaint further as it is unlikely investigation could achieve any more for Ms X or provide the outcome she seeks.
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Stockport Metropolitan Borough Council (19 016 183)
Statement Closed after initial enquiries Cemeteries and crematoria 10-Feb-2020
Summary: The Ombudsman will not investigate this complaint about an out of area burial fee charged for the complainant’s late mother. This is because there is insufficient evidence of fault by the Council.
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North West Leicestershire District Council (19 006 509)
Statement Not upheld Cemeteries and crematoria 28-Jan-2020
Summary: Mrs B complains the Council planted a memorial tree next to her late brother’s grave at the request of their estranged sister. Mrs B says the sister adorned the tree with plaques and other items, which caused her, and her parents, distress. The Ombudsman does not find fault in the Council’s decision to plant the tree or in how it responded to Mrs B’s complaint.
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North West Leicestershire District Council (19 006 913)
Statement Not upheld Cemeteries and crematoria 28-Jan-2020
Summary: Mrs B complains the Council planted a memorial tree next to her late partner’s grave at the request of his estranged sister. Mrs B says the sister adorned the tree with plaques and other items, which caused her distress. The Ombudsman does not find fault in the Council’s decision to plant the tree or in how it responded to Mrs B’s complaint.
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Kirklees Metropolitan Borough Council (19 015 585)
Statement Upheld Cemeteries and crematoria 23-Jan-2020
Summary: The Ombudsman will not investigate Mr L’s complaint about the loss of recorded music at his father’s funeral. The Council has offered suitable remedial action and it is unlikely an investigation would result in a substantively different outcome.
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Middlesbrough Borough Council (19 001 260)
Statement Upheld Cemeteries and crematoria 09-Jan-2020
Summary: Mrs Y complained the Council allowed her brother to scatter her parents’ ashes without gaining her authority. The Council was at fault. To remedy the injustice caused it has agreed to apologise, pay Mrs Y £300 to recognise the distress caused and refund payment for the remaining time on the vault lease. It will also review its procedures and provide training to staff to prevent the fault recurring.
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Wirral Metropolitan Borough Council (19 011 835)
Statement Closed after initial enquiries Cemeteries and crematoria 11-Dec-2019
Summary: The Ombudsman will not investigate Ms B’s complaint the Council is not maintaining a family grave. Further consideration of the complaint is unlikely to find fault by the Council.