Wirral Metropolitan Borough Council (18 019 757)

Statement Closed after initial enquiries Trees 03-May-2019

Summary: The Ombudsman will not investigate Mr D’s complaint about a Council owned tree. Further consideration of the complaint is unlikely to find fault by the Council.

London Borough of Harrow (18 005 368)

Statement Upheld Trees 03-May-2019

Summary: Mr K complains about a charge the Council made for replacing a tree that needed removing to carry out a planning permission. He says the Council should never have planted the tree there. Mr K also complains about the Council’s complaint handling. The Ombudsman has upheld the part of the complaint about the complaint handling and has asked the Council to apologise.

Wakefield City Council (18 019 604)

Statement Closed after initial enquiries Trees 03-May-2019

Summary: The Ombudsman will not investigate Miss A’s complaint about the Council’s response to her concerns about a tree. This is because it is unlikely we would find fault on the Council’s part.

Charnwood Borough Council (18 000 594)

Statement Upheld Trees 02-May-2019

Summary: The Council failed to keep Mr X informed when it decided to issue a TPO on his clients but later reversed that decision. The Council should write to Mr X to apologise and pay him £150 for avoidable frustration, uncertainty and time and trouble caused. There was no fault in advice the Council gave Mr X about work to trees in a conservation area.

Exeter City Council (19 000 691)

Statement Closed after initial enquiries Trees 02-May-2019

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has not accepted responsibility for the damage to his car. This is because it would be reasonable for Mr B to take the matter to court.

Herefordshire Council (18 014 335)

Statement Closed after initial enquiries Trees 29-Apr-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s refusal to trim back branches of trees growing on its land which overhang her garden. It is unlikely we would find fault in the Council’s actions.

Tendring District Council (18 019 578)

Statement Closed after initial enquiries Trees 25-Apr-2019

Summary: The Ombudsman will not investigate Mr A’s complaint that the Council has declined to accept responsibility for damage to his property. This is because Mr A may take the matter to court and it would be reasonable for him to do so.