Archive has 303 results
-
Allerdale Borough Council (19 008 258)
Statement Closed after initial enquiries Refuse and recycling 17-Oct-2019
Summary: The Ombudsman will not investigate this complaint about restrictions to the waste collection service after the Council changed parts of the service. This is because the Council took steps to deal with the problems and because there is insufficient evidence of injustice.
-
City of Doncaster Council (19 001 769)
Statement Upheld Refuse and recycling 17-Oct-2019
Summary: Mr C says the Council is at fault for stopping assisted waste collections at his house. He says his wife is disabled and he often works away from home. He says this causes them injustice as his wife cannot put the bins out. The Council was not at fault. It says Mr C does not qualify for such collections according to its policy but it will provide them if he provides evidence that he needs them. The Council was at fault because contractors occasionally failed to replace bins. As the Council has apologised, no further remedy is required.
-
Statement Closed after initial enquiries Refuse and recycling 16-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s closure of a layby near to his home. This is because the decision does not cause Mr X significant injustice.
-
Birmingham City Council (19 001 200)
Statement Upheld Refuse and recycling 16-Oct-2019
Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled days. Mr X also complains that when the waste is collected, the collection crew do not return the bins to collection point but are left obstructing the paths. There were failings in the Council’s waste collection service which amount to fault. This fault has caused Mr X an injustice.
-
Basingstoke & Deane Borough Council (19 008 311)
Statement Closed after initial enquiries Refuse and recycling 15-Oct-2019
Summary: Mr X complained about the Council’s refusal to provide him with a larger household waste bin. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
-
Birmingham City Council (19 002 667)
Statement Upheld Refuse and recycling 14-Oct-2019
Summary: Mr X complains the Council has repeatedly failed to collect his household waste on the scheduled days or in a timely manner when a collection is missed. The Council’s failure to make regular household waste collections since October 2018, amounts to fault. This fault has caused Mr X an injustice.
-
Eastleigh Borough Council (19 004 049)
Statement Not upheld Refuse and recycling 14-Oct-2019
Summary: The Ombudsman has discontinued his investigation of this complaint, about the timing of the Council’s waste collections. This is because the Ombudsman cannot achieve the outcome the complainant seeks.
-
Birmingham City Council (19 002 096)
Statement Upheld Refuse and recycling 11-Oct-2019
Summary: Ms X complains that although she should receive assisted collection, the Council has repeatedly failed to collect her household waste and recycling on the scheduled day. The Council’s repeated failure to collect Mrs X’s household waste and recycling on the scheduled days, or in a timely manner when they are missed, amounts to fault. This fault has caused Mrs X an injustice.
-
Birmingham City Council (19 002 435)
Statement Upheld Refuse and recycling 11-Oct-2019
Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling on the scheduled day or in a timely manner when collections were missed. The Council’s failure to make regular household waste and recycling collections over an extended period, amounts to fault. This fault has caused Miss X an injustice.
-
London Borough of Tower Hamlets (19 008 190)
Statement Closed after initial enquiries Refuse and recycling 11-Oct-2019
Summary: Mr B complains about costs he incurred when the Council refused to accept waste he brought to its reuse and recycling site. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.