Archive has 307 results
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Barnsley Metropolitan Borough Council (18 005 651)
Statement Upheld Refuse and recycling 18-Nov-2019
Summary: The Council was at fault for failing to properly advise Mrs B how to submit an application for assisted bin collections, and for the lack of information on its website about its application procedure. It was also at fault for significant delays in dealing with her complaint. It has agreed to apologise to Mrs B and make a payment of £300 to recognise her time and trouble. It has also agreed to make a payment of £200 to Mrs B’s parents to recognise the period of time they were without assisted collections, and to ensure the details of its procedure are published on its website.
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Gedling Borough Council (19 005 169)
Statement Upheld Refuse and recycling 15-Nov-2019
Summary: Mr X complained the Council failed to make assisted refuse collections from his house. We find the Council has failed to make collections several times, despite his reports and its reminders to crews. The Council has agreed to apologise and refund Mr X’s garden waste collection fee for the year. It will also remind collection crews of the importance of complying with assisted collections and monitor Mr X’s waste collection for three months, reporting to him and the Ombudsman on this.
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Birmingham City Council (19 004 456)
Statement Upheld Refuse and recycling 14-Nov-2019
Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling on the scheduled day or in a timely manner when they are missed. Miss X also complains that although she receives assisted collections, when her bins are collected, they are not returned to the storage point. The Council’s repeated failure to make regular assisted household waste and recycling collections amounts to fault. As does the Council’s failure to properly address Miss X’s complaints or resolve the problem. These faults have caused Miss X an injustice.
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Statement Closed after initial enquiries Refuse and recycling 14-Nov-2019
Summary: The Ombudsman will not investigate this complaint about the time the Council collects the rubbish from the complainant’s road. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Refuse and recycling 13-Nov-2019
Summary: Mr B complains the Council failed to ensure its contractors kept to the terms of his agreed assisted waste collection. There was fault in the service provided to Mr B at the beginning of 2019. The Council responded appropriately to resolve it.
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London Borough of Haringey (19 004 051)
Statement Not upheld Refuse and recycling 12-Nov-2019
Summary: Mr B says the Council introduced charges for communal recycling bins when it had agreed not to, breached the Environmental Protection Act by doing so and is charging an unreasonable amount for the bins. There is no fault by the Council.
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London Borough of Bexley (19 006 062)
Statement Upheld Refuse and recycling 12-Nov-2019
Summary: Mrs X complained the Council incorrectly dealt with an incident when one of its Contractor’s refuse vehicles damaged her car. The Council has already admitted there was fault because Mrs X’s request for footage from the refuse vehicle was not dealt with in a timely manner, meaning the footage was deleted. The Council has offered Mrs X £25 which is sufficient to remedy the time and trouble this caused her. I will not consider any further injustice concerning Mrs X’s claim that her insurance premiums have increased as a result of the incident. This is because such matters concern claims about legal liability and these can only be determined by insurers or the courts.
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London Borough of Tower Hamlets (19 009 480)
Statement Closed after initial enquiries Refuse and recycling 12-Nov-2019
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s response to his complaint about the Council’s contractors. This is because it is unlikely we would achieve more for Mr B by investigating his complaint about the vehicle driver’s manoeuvre and Mr B has not suffered significant enough injustice from the remaining part of his complaint to justify our involvement.
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Royal Borough of Greenwich (18 014 330)
Statement Upheld Refuse and recycling 11-Nov-2019
Summary: Mrs C complained about missed domestic waste and recycling collections and the Council’s decision to remove the recycling bins for the block she lives in. The Ombudsman finds that, the Council’s failure to consistently collect Mrs C’s household waste and recycling amounts to fault. There was also fault in the way the Council handled Mrs C’s complaint. These faults caused Mrs C an injustice.
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Leeds City Council (19 002 406)
Statement Upheld Refuse and recycling 11-Nov-2019
Summary: The Council was at fault as it failed to maintain a regular garden waste collection for Ms X’s street. It also failed to carry out periodic monitoring which it had agreed to do following Ms X’s complaint. The Council has agreed to apologise to Ms X and other residents and to carry out monitoring to prevent a recurrence of the fault.