Derbyshire Dales District Council (19 012 263)

Statement Closed after initial enquiries Refuse and recycling 17-Dec-2019

Summary: The Ombudsman will not investigate this complaint about missed bin collections because there is insufficient evidence of fault by the Council. In addition, there is insufficient evidence of injustice.

Middlesbrough Borough Council (19 012 058)

Statement Closed after initial enquiries Refuse and recycling 16-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car by a waste collection vehicle. This is because it is reasonable for Mr X to use the legal remedy available to him.

Plymouth City Council (19 011 164)

Statement Closed after initial enquiries Refuse and recycling 16-Dec-2019

Summary: The Ombudsman will not investigate this complaint about waste bins being left on the pavement. It is unlikely he would find the complainant has been caused injustice that would justify his involvement.

North Somerset Council (19 011 391)

Statement Closed after initial enquiries Refuse and recycling 16-Dec-2019

Summary: The Ombudsman will not investigate this complaint about an incident at a waste and recycling centre. This is because it is unlikely he could add to the Council’s response or that an investigation would lead to a different outcome.

London Borough of Croydon (19 012 695)

Statement Closed after initial enquiries Refuse and recycling 15-Dec-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about a Fixed Penalty Notice for fly-tipping. This is because the courts are better placed to consider the evidence and decide if the offence occurred.

Sheffield City Council (19 012 334)

Statement Closed after initial enquiries Refuse and recycling 13-Dec-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council has refused his request for a larger bin. Further consideration of the complaint is unlikely to find fault with the way the Council has made its decision.

Stoke-on-Trent City Council (19 012 798)

Statement Closed after initial enquiries Refuse and recycling 11-Dec-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about a Fixed Penalty Notice for failing to properly dispose of her household waste. This is because it is reasonable for Miss X to refuse to pay the fine and to argue her case in court if she wants to challenge it. The courts are better placed than the Ombudsman to consider this matter.

London Borough of Croydon (19 007 140)

Statement Upheld Refuse and recycling 11-Dec-2019

Summary: The complainant says the Council failed to collect his domestic refuse several times and gave inaccurate reasons for the failure. The Council says it recognised the faults and carried out supervision of its contractor to improve the service. The Council offered a financial remedy which the complainant found to be inadequate and after which he experienced further missed collections. The Ombudsman finds the Council acted with fault and recommends a remedy.

Maidstone Borough Council (19 011 490)

Statement Closed after initial enquiries Refuse and recycling 11-Dec-2019

Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council missed three of her bin collections and failed to adhere to its missed collections procedure. This is because she has not suffered significant enough enduring injustice to justify the Ombudsman pursuing her complaint further.

Leeds City Council (19 007 821)

Statement Upheld Refuse and recycling 10-Dec-2019

Summary: The Council was at fault for failing to collect Mr B’s garden waste on several occasions. It has agreed to investigate the missed collections and to form an action plan to prevent this happening again.