London Borough of Croydon (19 000 972)

Statement Upheld Refuse and recycling 06-Jan-2020

Summary: The Council has repeatedly failed to collect Mr B’s household waste and recycling causing inconvenience and expense. It has agreed to remedy the injustice caused by apologising and making a payment to Mr B.

Plymouth City Council (19 006 153)

Statement Upheld Refuse and recycling 06-Jan-2020

Summary: Ms T complains about problems with her assisted bin collection. The Council was at fault in failing to return Ms T’s bins to the agreed location on several occasions. It has agreed to apologise to Ms T and pay her £100 in recognition of the injustice caused.

Birmingham City Council (19 006 167)

Statement Upheld Refuse and recycling 06-Jan-2020

Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled days since the beginning of 2019. He also complains about fly tipping on the neighbouring streets. The Council’s repeated failure to collect Mr X’s household waste and recycling over an extended period amounts to fault. This fault has caused an injustice.

Birmingham City Council (19 015 196)

Statement Closed after initial enquiries Refuse and recycling 02-Jan-2020

Summary: The Ombudsman should not investigate this complaint about the loss of some of Mr B’s property. This is because there is not enough injustice to warrant the Ombudsman investigating the complaint.

Birmingham City Council (19 004 439)

Statement Upheld Refuse and recycling 20-Dec-2019

Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling since September 2018. Miss X states the Council agreed to provide assisted collections in April 2019 but has failed to make any assisted collections. The Council’s repeated failure to make regular household waste and recycling collections since September 2018 amounts to fault. This fault has caused Miss X an injustice.

Birmingham City Council (19 003 814)

Statement Upheld Refuse and recycling 20-Dec-2019

Summary: Mr X complains the Council has repeatedly failed to collect his recycling on the scheduled days, or in a timely manner when collections are missed. Mr X also complains the Council has failed to adequately respond to his complaints or explain why collections are not made. The Council’s repeated failure to collect Mr X’s recycling amounts to fault. This fault has caused Mr X an injustice.

Birmingham City Council (19 003 962)

Statement Upheld Refuse and recycling 20-Dec-2019

Summary: Ms X complains the Council has repeatedly failed to collect her household waste or recycling on the scheduled days, or in a timely manner when collections are missed. Ms X also complains the Council has failed to adequately respond to her complaints and has twice closed her complaint without resolving the problem. The Council’s repeated failure to collect the communal waste from the bin stores serving Ms X’s the apartment block amounts to fault. This fault has caused Ms X an injustice.

London Borough of Tower Hamlets (19 007 929)

Statement Closed after initial enquiries Refuse and recycling 19-Dec-2019

Summary: Ms X complained about the Council’s failure to deal with rubbish storage and street cleaning near her home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation. We cannot investigate the actions of Ms X’s social housing landlord because these bodies are not within the Ombudsman’s jurisdiction.

Wigan Metropolitan Borough Council (19 012 595)

Statement Closed after initial enquiries Refuse and recycling 18-Dec-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about a £36 charge for a replacement bin. This is because there is not enough of evidence of fault by the Council or significant personal injustice to Miss X.

Warrington Council (19 003 521)

Statement Upheld Refuse and recycling 18-Dec-2019

Summary: Mrs X complains about the Council’s refusal to take action to remove trees which have caused her a nuisance. The Ombudsman will not investigate this complaint because, whilst there is insufficient injustice to warrant investigation, the Council has agreed to remove the tree causing the problem.