Archive has 225 results
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Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council’s waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
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North East Lincolnshire Council (19 017 400)
Statement Closed after initial enquiries Refuse and recycling 12-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about changes to her household waste and recycling collections. This is because there is not enough evidence of fault causing injustice to warrant an investigation.
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Sunderland City Council (19 018 666)
Statement Closed after initial enquiries Refuse and recycling 12-Mar-2020
Summary: The Ombudsman will not investigate this complaint that a Council refuse vehicle made a short-cut through a bus-only route. This is because an investigation is unlikely to enable us to establish whether there was fault.
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London Borough of Ealing (19 004 827)
Statement Closed after initial enquiries Refuse and recycling 11-Mar-2020
Summary: Ms X complained about the Council’s failure to provide suitable domestic waste bins and storage requirements at the flats where she lives. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.
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London Borough of Ealing (19 012 806)
Statement Upheld Refuse and recycling 11-Mar-2020
Summary: The Ombudsman found fault on Mr Q’s complaint about the Council failing to provide new bins promptly following his order. It took 6 months to deliver them. There was also fault on his complaint of it failing to empty his bins for a year from November 2018. While the evidence did not support his claim in full, it did show it missed collections and failed to update its systems to recognise his address. The agreed action remedies the injustice caused.
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Birmingham City Council (19 010 423)
Statement Upheld Refuse and recycling 10-Mar-2020
Summary: Mrs X complains that although she should receive assisted collections the Council repeatedly fails to return her bins to the front of her property after they are emptied. The Council’s repeated failure to return Mrs X’s bins to her property as part of the assisted collection service amounts to fault. This fault has caused Mrs X an injustice.
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Coventry City Council (19 013 765)
Statement Closed after initial enquiries Refuse and recycling 09-Mar-2020
Summary: Mr X complained about the Council failing to ensure that domestic waste bins are placed away from the kerb where he has to move them or risk damage to his car. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of injustice to Mr X which would warrant an investigation.
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West Sussex County Council (19 018 301)
Statement Closed after initial enquiries Refuse and recycling 09-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to accept a district council parking permit as acceptable proof to allow access to the Household Waste and Recycling sites. This is because there is insufficient evidence of fault by the Council.
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Durham County Council (19 017 769)
Statement Closed after initial enquiries Refuse and recycling 09-Mar-2020
Summary: Mr X complained about the Council’s policy to charge for replacement bins, which he says affects him disproportionately as someone who regularly has their bins stolen. We will not investigate this complaint. It is unlikely we would find fault in the Council’s actions, or that we would find Mr X has experienced significant injustice caused by the Council’s actions.
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Warwick District Council (19 017 836)
Statement Closed after initial enquiries Refuse and recycling 09-Mar-2020
Summary: The Ombudsman will not investigate this complaint about charges for replacement recycling containers. This is because there is insufficient evidence of fault and injustice.