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Refuse and recycling archive 2019-2020


Archive has 343 results

  • Birmingham City Council (19 019 986)

    Statement Closed after initial enquiries Refuse and recycling 31-Mar-2020

    Summary: The Ombudsman will not investigate Ms B's complaint about the Council not returning her refuse bin to the edge of her property. This is because it is unlikely we could add anything to the Council's response or achieve a different outcome for Ms B.

  • North Devon District Council (19 006 069)

    Statement Closed after initial enquiries Refuse and recycling 30-Mar-2020

    Summary: Mr X complained about the Council's refuse collectors leaving bins obstructing his driveway on occasions since 2017. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation by the Ombudsman.

  • Aylesbury Vale District Council (19 019 734)

    Statement Closed after initial enquiries Refuse and recycling 27-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the complainant's drive being blocked when his bins are returned by the refuse collectors. The injustice arising from this is not so significant as to warrant our continued involvement in the matter.

  • North Hertfordshire District Council (19 004 273)

    Statement Not upheld Refuse and recycling 27-Mar-2020

    Summary: There was no fault in how the Council dealt with Mr X's reports of rubbish spills on waste collection days.

  • Mole Valley District Council (19 019 485)

    Statement Closed after initial enquiries Refuse and recycling 26-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's garden waste collection service. This is because there is not enough evidence of fault by the Council, and the injustice to Mrs X is not significant enough to warrant an investigation by the Ombudsman.

  • Birmingham City Council (19 018 514)

    Statement Closed after initial enquiries Refuse and recycling 25-Mar-2020

    Summary: Mr B complains the Council has given him the wrong type of household waste bin and so it is not being collected. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • Birmingham City Council (19 010 791)

    Statement Upheld Refuse and recycling 24-Mar-2020

    Summary: Mrs X complains that although she should receive assisted collections the Council has repeatedly failed to collect her household waste and recycling on the scheduled day. The Council's repeated failure to make regular assisted household waste and recycling collections amounts to fault. This fault has caused Mrs X and Mrs Y an injustice.

  • Birmingham City Council (19 010 815)

    Statement Upheld Refuse and recycling 23-Mar-2020

    Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled day, or promptly when collections are missed. The Council's repeated failure to collect Mr X's household waste and recycling on the scheduled day amounts to fault. As does the failure to provide a regular street cleaning service. These faults have caused Mr X an injustice.

  • Birmingham City Council (19 008 823)

    Statement Upheld Refuse and recycling 23-Mar-2020

    Summary: Mr X complains the Council has repeatedly failed to collect his recycling on the scheduled day or promptly when it misses collections. Based on the information available I am minded to find the Council's repeated failure to collect Mr X's recycling amounts to fault. This fault has caused Mr X an injustice.

  • Trafford Council (19 008 799)

    Report Upheld Refuse and recycling 19-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.