Archive has 20 results
Statement Closed after initial enquiries Pollution 13-Mar-2020
Summary: Mr X says that the Council failed to resolve a pigeon pest problem surrounding his premises. The Ombudsman will not investigate this complaint as there is no evidence of fault in the way in which the Council has reached its decision.
Statement Closed after initial enquiries Pollution 04-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council deciding not to take enforcement action against emissions from a gas boiler flue. There is insufficient evidence of fault in the way the Council has assessed the complainant's concerns.
Statement Closed after initial enquiries Pollution 25-Feb-2020
Summary: Mr X complained about the Council's lack of action against his neighbour who uses a wood-burning stove. We will not investigate this complaint as it is unlikely we would find fault in the Council's actions.
Statement Not upheld Pollution 14-Feb-2020
Summary: The Ombudsman does not find fault with the way the Council responded to Mr B's reports of fly tipping and littering on land near his home.
Statement Upheld Pollution 03-Feb-2020
Summary: There was no fault causing injustice in the Council's planning enforcement investigation into development near Ms X's home. However, the Council avoidably delayed contacting Ms X in response to her report of nuisance at the development site. The Council's apology suitably addressed the distress caused to Ms X because of the delay. The Council's following nuisance investigation, and confirmation it would respond to Ms X's further nuisance reports, was a reasonable and proportionate way to address Ms X's continuing concerns.
Statement Not upheld Pollution 30-Jan-2020
Summary: Mr X complains about the Council allowing a situation to arise where untreated sewage leaks on to farmland near his property. His complaint is about its building control department and the public health impact. The Ombudsman will not investigate Mr X's concerns about building control. And, while we did investigate the response of the Council's Environmental Protection department, there is no evidence of fault in its actions.
Statement Closed after initial enquiries Pollution 28-Jan-2020
Summary: Mr B complains the Council reported his behaviour to the police but has refused to provide him with a copy of its report. The Ombudsman will not investigate the complaint because the Information Commissioner is the body best placed to address complaints about data protection.
Statement Closed after initial enquiries Pollution 17-Jan-2020
Summary: Mr B complains the Council fails to act on his reports of statutory nuisances of pollution and noise caused by a neighbouring meat product manufacturing premises close to his home. The Ombudsman will not investigate this complaint. We have not seen any evidence of fault in the way the Considered the complaints. And Mr B can ask the courts to consider the matter.
Statement Upheld Pollution 04-Dec-2019
Summary: Mr D complains the Council has failed to properly investigate his concerns about a nearby chimney. The Ombudsman has found evidence of delay by the Council. The Council agreed to his recommendations and for this reason he has ended his investigation of this complaint.
Statement Closed after initial enquiries Pollution 26-Nov-2019
Summary: Mr and Mrs X complained about the Council 's failure to take action over a nearby neighbour causing smoke pollution from a wood-burning stove. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.