Derby City Council (19 004 142)

Statement Closed after initial enquiries Other 28-Aug-2019

Summary: The Ombudsman will not investigate Ms B’s complaints about insect infestation at her property and the Council’s decision to restrict her communication. The Ombudsman cannot investigate complaints about the actions of a registered social landlord. And further consideration of a complaint about Ms B’s restricted communication is unlikely to find fault by the Council.

City of Wolverhampton Council (19 005 218)

Statement Closed after initial enquiries Other 19-Aug-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has failed to install an appropriate drain cover and restore his drive to its original condition following work to remove asbestos. The Council has not caused Mr X injustice.

Bristol City Council (18 019 085)

Statement Upheld Other 09-Aug-2019

Summary: Mr B complains the Council has not resolved the problems of litter near to where he lives following a previous complaint to the Ombudsman. He says the Council did not respond to his report of continued littering and then did not respond to his complaint. There was delay in responding to the last investigation decision and fault in how the Council responded to Mr B when he reported continuing problems. There is not fault in the action the Council has now taken to address the problems.

Barnsley Metropolitan Borough Council (18 016 694)

Statement Not upheld Other 05-Aug-2019

Summary: The Ombudsman found no fault on Mr D’s complaint that the Council failed to follow the correct procedures and guidance when it investigated him and his family for fly tipping. The officer did not question his wife before cautioning her. Nor was there evidence that vindictiveness was a motive for changing the venue of the interview as claimed.

Wycombe District Council (19 003 863)

Statement Closed after initial enquiries Other 02-Aug-2019

Summary: The Ombudsman will not investigate Ms B’s complaint about the way the Council has dealt with her reports of rat infestation at her neighbour’s property. Further consideration of the complaint is unlikely to find fault by the Council.

Broxbourne Borough Council (19 003 942)

Statement Closed after initial enquiries Other 01-Aug-2019

Summary: Mr X complained about the Council’s failure to cut the highway verge or reimburse him for cutting it himself over past years. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Salford City Council (19 003 601)

Statement Closed after initial enquiries Other 30-Jul-2019

Summary: Mr B complains about the Council’s handling of a Notice it issued to him under s79 of the Public Health Act 1936. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.

Three Rivers District Council (19 004 073)

Statement Closed after initial enquiries Other 29-Jul-2019

Summary: Mrs X complains a Council officer abused his position when he reported her dog for attacking his dog. She also says the Council breached the General Data Protection Regulations. The Ombudsman will not investigate this complaint. This is because we cannot achieve the outcome Mrs X is seeking. And the Information Commissioner’s Officer is the appropriate body to investigate data protection breaches

Charnwood Borough Council (18 017 168)

Statement Upheld Other 26-Jul-2019

Summary: Mr D complains the Council has failed to properly investigate and take enforcement action for breaches of planning control and noise nuisance caused a boating company. The Ombudsman has found evidence of delay by the Council. He has upheld the complaint and completed the investigation because the Council agrees to the recommended actions.

Maldon District Council (19 003 072)

Statement Closed after initial enquiries Other 16-Jul-2019

Summary: Mr B complains about the actions of a Council officer who dealt with him when he reported an environmental health matter. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council; personnel matters fall outside our jurisdiction and there are no outstanding issues which warrant an investigation.