Archive has 155 results
Birmingham City Council (19 011 345)
Statement Not upheld Other 30-Mar-2020
Summary: Mr X complains the Council did not respond to his requests for information in a timely manner and before a planning committee meeting. Mr X contacted the Council three days before the meeting asking for the information. The information shows the Council responded as quickly as it could and within one week of the initial request. There is no evidence of fault by the Council in the time taken to provide the requested information.
Bassetlaw District Council (19 018 635)
Statement Closed after initial enquiries Other 26-Mar-2020
Summary: The Ombudsman will not investigate this complaint about work carried out to a watercourse. It is unlikely he would find fault in how the Council decided what work was necessary.
London Borough of Tower Hamlets (19 018 276)
Statement Closed after initial enquiries Other 24-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the quality of street cleaning in the complainant's area. This is because he is unlikely to find fault by the Council. The complainant can also take the matter to court if she believes the Council has failed to meet its statutory duty.
Durham County Council (19 010 812)
Statement Upheld Other 24-Mar-2020
Summary: The Council failed to complete the required course of pest control treatment. This meant Mr & Mrs B's grandson stayed over and suffered bed bug bites. The Council will apologise, pay £100, review its information and service, and provide suitable reminders to its staff.
Stevenage Borough Council (19 018 562)
Statement Closed after initial enquiries Other 18-Mar-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about a fixed penalty notice issued by the Council. This is because Mrs X may refuse to pay the notice and argue the case at court.
Rushcliffe Borough Council (19 018 888)
Statement Closed after initial enquiries Other 18-Mar-2020
Summary: Mr X complains the Council cannot prove it fully emptied his cesspit despite charging for the service. The Ombudsman will not investigate this complaint. It is unlikely we can add to the investigation carried out by the Council. And further investigation is unlikely to lead to a different outcome.
East Riding of Yorkshire Council (19 018 985)
Statement Closed after initial enquiries Other 18-Mar-2020
Summary: The Ombudsman will not consider Mrs X's complaint about the Council's decision to serve a noise abatement notice further. This is because it is unlikely further investigation would result in a different outcome for Mrs X.
Scarborough Borough Council (19 018 698)
Statement Closed after initial enquiries Other 14-Mar-2020
Summary: The Ombudsman will not investigate Mr and Mrs X's complaint about a personal injury claim. This is because it is reasonable for them to seek compensation through the courts.
Epsom & Ewell Borough Council (19 018 373)
Statement Closed after initial enquiries Other 13-Mar-2020
Summary: The complaint is about the Council's actions related to a Council lorry causing damage. The Ombudsman should not investigate this complaint because Mr B can take the matter to court.
London Borough of Merton (19 018 665)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsman will not investigate Miss X's complaint about a Fixed Penalty Notice she received for littering. This is because the courts are better placed to consider the evidence and decide if the offence occurred.