Transport for London (19 002 120)

Statement Closed after initial enquiries Licensing 02-Jul-2019

Summary: The Ombudsman will not investigate this complaint about the Authority’s decision that the complainant must take an exam as part of his application to be a licensed taxi driver. This is because there is insufficient evidence of fault by the Authority. For the same reason the Ombudsman will not investigate the complaint that the Authority has not made a refund.

Transport for London (19 001 975)

Statement Closed after initial enquiries Licensing 21-Jun-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s decision not to grant him a private hire vehicle driver’s licence. This is because it is reasonable for Mr X to use the legal remedy available to him.

Mid Sussex District Council (18 016 822)

Statement Upheld Licensing 18-Jun-2019

Summary: The Council followed the correct process to decide a site did not need a caravan site licence. The Council wrongly revoked the licence, for which it has already apologised.

Transport for London (19 001 525)

Statement Closed after initial enquiries Licensing 06-Jun-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that Transport for London wrongly refused his application for a private hire vehicle driver’s licence. If Mr X was unhappy with the decision it would have been reasonable for him to appeal.

Redcar & Cleveland Council (18 017 337)

Statement Not upheld Licensing 04-Jun-2019

Summary: Mr D complains the Council prevented him running a taxi business in 2018 and 2019. The Ombudsman has not found evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

City of Wolverhampton Council (19 000 762)

Statement Closed after initial enquiries Licensing 30-May-2019

Summary: We will not investigate Mr Q’s complaint about the Council’s failure to deal with an unlicensed house in multiple occupation or a breach of planning control at the property next door to it. Nor will we investigate Mr Q’s complaint that the Council requires him to use a single point of contact about these matters. His injustice is not significant enough to justify an investigation by us. And we cannot achieve the outcome he would like.

Dorset Council (19 000 563)

Statement Closed after initial enquiries Licensing 24-May-2019

Summary: Ms B complains about the outcome of the Council’s assessment of her application for a licence for her dog boarding business and about the way it dealt with her complaint about this matter. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Great Yarmouth Borough Council (18 013 151)

Statement Not upheld Licensing 14-May-2019

Summary: Mr B complained about the way the Council considered the designation of a selective licensing scheme for privately rented properties. There was no fault by the Council.

Middlesbrough Borough Council (18 019 797)

Statement Closed after initial enquiries Licensing 14-May-2019

Summary: The Ombudsman will not investigate this complaint about an exam for a taxi driver licence. This is because there is insufficient evidence of fault by the Council.

Royal Borough of Greenwich (18 002 581)

Statement Upheld Licensing 13-May-2019

Summary: Mr X says the Council is at fault in how it decided not to include a street in its designated list of streets where trading could take place. The Ombudsman has found evidence of fault by the Council in the matters he investigated and recommended it reconsider including the street where Mr X traded on its designated list. The Council agreed and for this reason the Ombudsman has ended his investigation of this complaint.