Archive has 30 results
Statement Not upheld Drainage 31-Mar-2020
Summary: Mr B complains that the Council has failed to use its powers under the Land Drainage Act 1991 to reinstate an ordinary watercourse resulting in his property being at risk of flooding. The Ombudsman finds no grounds to criticise the Council's decision that use of its powers was not warranted in this case.
Statement Upheld Drainage 17-Mar-2020
Summary: the complainant says the Council agreed to complete drainage works outside her home in 2016 but did not do so until 2020. When the complainant followed up the lack of drainage the Council told her it had already completed the work when it had not. The Council accepts it mistakenly confirmed it had completed the work. The Ombudsman finds the Council at fault and recommends a remedy.
Statement Closed after initial enquiries Drainage 06-Mar-2020
Summary: The Ombudsman will not investigate Mr X's complaint about flooding to his property caused by water draining from land owned by the Council. The Council has offered to put in place measures to mitigate the likelihood and impact of flooding and if Mr X believes it must do more it would be reasonable for him to go to court.
Statement Closed after initial enquiries Drainage 05-Feb-2020
Summary: We will not investigate Mr Q's complaint about his flooded basement and kitchen. The Council's insurers are better placed to deal with the matter. And, ultimately, Mr Q may go to court.
Statement Closed after initial enquiries Drainage 16-Jan-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about damage to her property she says resulted from the Council's failure to properly clean the drains. This is because it would be reasonable for Mrs X to take the matter to court.
Statement Not upheld Drainage 09-Jan-2020
Summary: Mr B complained that the Environment Agency had not rectified problems caused by faulty flood defences and surface water drainage installed many years ago. We cannot find fault with the Agency's actions.
Statement Upheld Drainage 12-Dec-2019
Summary: Mr C says the Council was at fault for its failure over 15 years to make the owner of a carpark install a drainage system. This, he says, allowed water to damage his property. The Council was at fault for using incorrect legislation to try to solve the problem. This raised Mr C's expectations, cost him time and trouble and caused him distress. The Council has agreed to apologise and to pay him a sum in recognition of the injustice caused.
Statement Not upheld Drainage 03-Dec-2019
Summary: Mr X complained the Council delayed in carrying out remedial works to pipes near to his property. He said this had caused damage to his property in the past and it was causing him and his family distress. There was no fault in the Council's actions.
Statement Closed after initial enquiries Drainage 21-Nov-2019
Summary: The Ombudsman will not investigate Mr X's complaint about the Council's decision not to take action on drainage problems. There is insufficient injustice caused to Mr X by the matter to justify an Ombudsman investigation. The Ombudsman does not investigate complaints about a council's complaint procedures, if he does not intend to deal with the substantive issue.
Statement Closed after initial enquiries Drainage 06-Nov-2019
Summary: Mr and Mrs X complained about the Council's failure to accept liability for flooding into their property from the public highway. The Ombudsman should not investigate this complaint. It was reasonable for Mr and Mrs X to take the claim for damage to the courts which can determine liability for negligence.