Archive has 107 results
Statement Not upheld Antisocial behaviour 31-Mar-2020
Summary: Mr C complained the Council failed to investigate properly and take appropriate action in response to his reports of smoke nuisance. Mr C says he suffered from unacceptable levels of smoke and fumes which affected the amenity of his property for longer than necessary. The Ombudsman has found no evidence of fault.
Statement Closed after initial enquiries Antisocial behaviour 30-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council's handling of noise complaints about a neighbour. This is because we are unlikely to find evidence of fault in the way the Council made its decision. It is also unlikely an investigation will lead to a different outcome.
Statement Not upheld Antisocial behaviour 25-Mar-2020
Summary: There is no evidence of fault in how the Council dealt with Mr C's reports about noise and anti-social behaviour from a neighbouring property.
Statement Closed after initial enquiries Antisocial behaviour 20-Mar-2020
Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council has dealt with an anti-social behaviour matter. The Ombudsman cannot investigate matters that have been the subject of court proceedings or relate to the Council's actions in the management of social housing.
Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2020
Summary: The Ombudsman will not investigate Ms X's complaint about the Council's failure to adequately monitor and enforce waste management offences. There is not enough evidence of fault to warrant an investigation. It is also reasonable for Ms X to use the legal remedy available to her.
Statement Closed after initial enquiries Antisocial behaviour 18-Mar-2020
Summary: Mr B complains the Council has failed to take appropriate action to ensure the security of the alleyway behind his house. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
Statement Not upheld Antisocial behaviour 11-Mar-2020
Summary: Mr Y complained the Council has failed to act on reports of anti-social behaviour caused by his neighbour. The anti-social behaviour includes people leaving tree debris on verges, use of false road signs and people parking cars to partially block the road, causing a hazard. We have found the Council was not at fault.
Statement Closed after initial enquiries Antisocial behaviour 07-Mar-2020
Summary: The Ombudsman will not investigate Mr X's complaint about a Fixed Penalty Notice he received for allegedly throwing a cigarette out of a car window. This is because the courts are better placed to consider the evidence and decide if the offence occurred.
Statement Closed after initial enquiries Antisocial behaviour 28-Feb-2020
Summary: Mrs X complained about the Council's failure to take sufficient action over noise from a neighbour's washing machine. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
Statement Closed after initial enquiries Antisocial behaviour 26-Feb-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's decision not to take further action against a neighbour who lopped a Council owned tree. Mrs X also raises concerns about Council corruption, nepotism, collusion with police and the way it handled her complaint. It is unlikely an investigation by the Ombudsman would find fault with the way the Council reached its decision showing a significant personal injustice. It is also unlikely the Ombudsman could add to the previous investigation by the Council. The Ombudsman cannot investigate police matters.