Archive has 153 results
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Kent County Council (19 004 265)
Statement Not upheld School transport 02-Jan-2020
Summary: Mrs X complains the Council and the school transport appeal panel unfairly refused school transport for her son to primary school. The Ombudsman finds no evidence of fault by the Council or the school transport appeal panel.
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London Borough of Bromley (19 000 391)
Statement Upheld School transport 19-Dec-2019
Summary: Miss B complains about the Council’s refusal to provide school transport for her daughter, who has difficulty walking. Miss B says because of the Council’s decision she has had to pay for a taxi to take her daughter to school each day. We find the Council was at fault for considering irrelevant factors when deciding Miss B’s application and appeal. We have asked the Council to make a payment to Miss B and amend its policy. But, the Council’s assessment of Miss B’s daughter’s ability to walk to school was not affected by fault. So, we cannot say the Council’s decision was wrong.
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Liverpool City Council (19 012 104)
Statement Closed after initial enquiries School transport 18-Dec-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the decision not to provide her daughter with free transport to school. This is because there is not enough evidence of fault in how the Council has reached its decision and so we cannot question its merits.
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Statement Closed after initial enquiries School transport 17-Dec-2019
Summary: The Ombudsman will not investigate Miss X’s complaint about the decision not to provide her nephew with free transport to school. This is because there is not enough evidence of fault in how the Council has reached its decision and so we cannot question its merits.
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Kent County Council (19 011 592)
Statement Closed after initial enquiries School transport 16-Dec-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the decision not to provide her daughter with free transport to school. This is because there is not enough evidence of fault in how the Council has reached its decision and so we cannot question its merits.
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North Lincolnshire Council (19 011 543)
Statement Closed after initial enquiries School transport 07-Dec-2019
Summary: The Ombudsman will not investigate Mr A’s complaint that the Council contracts with an unsuitable operator for its school transport service. The complaint is late and there are insufficient grounds for the Ombudsman to consider it now.
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East Riding of Yorkshire Council (19 004 343)
Statement Upheld School transport 03-Dec-2019
Summary: Mrs B complains the Council did not agree to backdate payments for school transport assistance. Mrs B says she had to pay several thousand pounds on taxi fares, which the Council should have funded. The Council has now offered to refund the taxi fees. The Ombudsman will discontinue the investigation as it is unlikely we would recommend a significantly different remedy.
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Royal Borough of Greenwich (19 007 754)
Statement Upheld School transport 27-Nov-2019
Summary: There was fault in the way the Council considered Mrs B’s application for home to school transport. However, the Council has provided a suitable remedy for the injustice caused.
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Hertfordshire County Council (19 010 814)
Statement Closed after initial enquiries School transport 23-Nov-2019
Summary: The Ombudsman will not investigate Mr A’s complaint that the Council has refused to issue a discount travel card to his granddaughter. This is because it is unlikely we would find fault on the Council’s part.
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Statement Not upheld School transport 22-Nov-2019
Summary: Mrs C complains about the Council refusal to rescind a warning it recorded about her son’s behaviour on a school bus. However, there is no evidence of fault with how the Council dealt with this matter.