Archive has 153 results
-
Wakefield City Council (19 010 768)
Statement Upheld School transport 09-Mar-2020
Summary: Ms X complains about the Council’s decision not to provide free school transport for her daughter despite previously doing so. This led to Ms X having to pay the transport costs. The Ombudsman finds fault with the Council as it did not provide all the necessary information to the panel. However, the Council has agreed to remedy the injustice caused by providing free school transport to Ms X’s daughter and refunding Ms X the cost of the child’s transport to school from the start of the school year.
-
Hartlepool Borough Council (19 012 292)
Statement Not upheld School transport 06-Mar-2020
Summary: Mr X complained the Council failed to properly consider his request for a concessionary bus pass for his son, Y. The Council was not at fault.
-
Kent County Council (19 010 591)
Statement Not upheld School transport 05-Mar-2020
Summary: Miss A complains the Council and appeal panel were at fault regarding her school transport appeal. The Ombudsman finds no evidence of fault.
-
East Sussex County Council (19 010 973)
Statement Not upheld School transport 02-Mar-2020
Summary: Mrs M complains the Council refused her request for transport for her son, B. Mrs M did not provide financial information the Council needed. I have discontinued my investigation so Mrs M can decide whether to make a fresh application and provide the financial information the Council requires.
-
Worcestershire County Council (18 012 656)
Statement Upheld School transport 28-Feb-2020
Summary: There was fault by the Council in deciding a child’s transport eligibility on mobility and safety grounds without assessing the child’s needs or getting the evidence necessary to make a sound decision. This was fault and caused the family unnecessary distress, expense and inconvenience before the Council reversed its decision. The complaint is upheld. Recommendations for an apology, financial payment and service improvements are made.
-
Statement Not upheld School transport 28-Feb-2020
Summary: Mrs C says the Council should pay for her son X’s school transport. She says its failure to do so caused her expense. The Council is not at fault. Its decision is in line with the law and government guidance.
-
Warrington Council (19 009 774)
Statement Upheld School transport 27-Feb-2020
Summary: The Council applied the wrong tests when deciding an application for home-to-school transport, which is fault. It has agreed to review its decision in light of this. Until the review is complete, it is not possible to decide whether the fault caused an injustice to the complainant. However, the Council has also agreed to review its handling of other recent similar applications, to identify any where it has made the same errors.
-
South Gloucestershire Council (19 015 248)
Statement Closed after initial enquiries School transport 25-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council is at fault in refusing his application and appeal for free school transport for his children. It is unlikely we would find fault on the Council’s part.
-
Northamptonshire County Council (19 015 095)
Statement Closed after initial enquiries School transport 22-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council has considered his application and appeal for transport to school for his daughter. This is because there is not enough evidence of fault by the Council and so we cannot question the merits of its decisions.
-
Kent County Council (19 015 843)
Statement Closed after initial enquiries School transport 18-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s decision to refuse home to school transport. It is reasonable to expect Ms X to appeal.