Archive has 149 results
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London Borough of Hillingdon (18 015 996)
Statement Not upheld School transport 19-Jun-2019
Summary: Mr V complained the Council refused to provide home to school transport for his child, W. Mr V did not submit any documentation to the Council to suggest W was at risk if transport was not provided. There is no evidence of Council fault.
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Nottinghamshire County Council (19 001 645)
Statement Closed after initial enquiries School transport 17-Jun-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision not to provide his children with free transport to school. This is because there is not enough evidence of fault in how the Council has reached its decision and so we cannot question its merits.
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Hampshire County Council (17 011 128)
Statement Upheld School transport 14-Jun-2019
Summary: Mr and Mrs X complain the Council failed to consistently provide the school transport their son was legally entitled to from September 2016 until November 2017. The Ombudsman finds there was fault by the Council when it failed to organise an escort to accompany Mr and Mrs X’s son to school, instead leaving Mrs X no choice but to accompany him instead. The Council agreed with our recommendation it should apologise, pay a suitable financial remedy to Mr and Mrs X and take steps to ensure it makes learning from this case available to relevant staff members.
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Statement Not upheld School transport 14-Jun-2019
Summary: The Council was not at fault in its consideration of Ms B’s appeal against its refusal to provide home-to-school transport to her children. It correctly applied the law and fully considered its discretionary powers. As a result, I cannot question its decision.
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Essex County Council (19 001 734)
Statement Closed after initial enquiries School transport 14-Jun-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s decision not to provide her daughter with free transport to school. This is because the complaint is late and there are no good reasons for the Ombudsman to exercise its discretion to investigate.
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Derbyshire County Council (18 006 622)
Statement Upheld School transport 07-Jun-2019
Summary: Miss B complained about the actions of the Council in providing transport for her son to attend school and in dealing with an assessment for an education and healthcare plan. We found the Council took too long to inform Miss B that it would not refund her husband’s working time when he had to take his son to school, but has taken sufficient action to put matters right.
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Hampshire County Council (19 001 423)
Statement Closed after initial enquiries School transport 07-Jun-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s decision not to provide her son with transport to school. This is because the Council has agreed to consider if Mrs X’s application warrants an exception to its transport policy. At this stage, an investigation by the Ombudsman could not achieve anything more.
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West Sussex County Council (18 011 864)
Statement Not upheld School transport 06-Jun-2019
Summary: The complainant says the Council failed to recognise the significant differences between two college courses when deciding if it should provide discretionary transport to help a student with an EHC Plan attend his chosen course. The Council says it looked at the course contents of both colleges, noted they were broadly similar with some differences and so declined to provide transport to the named college. The Ombudsman finds the Council acted without fault in considering the application and appeal.
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City Of Bradford Metropolitan District Council (18 014 212)
Statement Not upheld School transport 31-May-2019
Summary: Ms X complained about the Council’s Education Appeal Panel’s decision to refuse her appeal for transport to school for her disabled child, P. The Council was not at fault. It considered Ms X’s submission but P did not meet the eligibility criteria as he does not attend the nearest suitable school which had places available.
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Manchester City Council (18 017 602)
Statement Not upheld School transport 31-May-2019
Summary: Ms M complains the Council refused her application for school transport for her daughter, G. G has moved schools since Ms M complained. I do not intend to investigate Ms M’s complaint about transport to the school G no longer attends. Ms M should make a fresh application to the Council for transport to G’s new school.