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Children's care services archive 2019-2020


Archive has 892 results

  • Leicester City Council (19 019 509)

    Statement Closed after initial enquiries Child protection 31-Mar-2020

    Summary: The Ombudsman cannot investigate Miss B's complaint that the Council is at fault in preventing her from having contact with her children and in failing to consider her concerns for their welfare. This is because the complaint concerns matters which have been decided in court.

  • Central Bedfordshire Council (19 019 837)

    Statement Closed after initial enquiries Other 31-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about inappropriate comments in internal Council emails. It is unlikely we could achieve significantly more than the Council has already given in reply to his complaint.

  • Devon County Council (19 019 643)

    Statement Closed after initial enquiries Child protection 31-Mar-2020

    Summary: The Ombudsman will not investigate Miss B's complaint that the Council has unreasonably taken legal action and child protection action in respect of her children. This is because the complaint concerns matters which have been, or can be, raised in court.

  • Bournemouth, Christchurch and Poole Council (19 019 631)

    Statement Closed after initial enquiries Other 31-Mar-2020

    Summary: The Ombudsman cannot investigate Mr X's complaint about information the Council has provided to the court in ongoing court proceedings because it lies outside his jurisdiction. The law prevents the Ombudsman from investigating matters that have been, or are being, considered in court.

  • Leeds City Council (19 018 458)

    Statement Closed after initial enquiries Child protection 31-Mar-2020

    Summary: The Ombudsman cannot investigate Mrs X's complaint about the accuracy of information given to the Court. And the Information Commissioner's Office is better placed to consider her complaint about data handling.

  • Rotherham Metropolitan Borough Council (19 018 196)

    Statement Closed after initial enquiries Other 31-Mar-2020

    Summary: The Ombudsman has no legal power to investigate Miss X's complaint that a Council social worker lied in court documents, provided false information and withheld information about both a court matter and police investigation. This is because the complaint relates to legal proceedings and a police investigation. Such matters are outside the Ombudsman's legal remit.

  • London Borough of Bromley (19 010 012)

    Statement Not upheld Child protection 31-Mar-2020

    Summary: Mr X complains the Council failed to act in response to a safeguarding referral about a child who harmed him at school. He says this harm has caused long-term effects. The Council acted according to its duties and was not at fault.

  • Norfolk County Council (19 011 560)

    Statement Upheld Child protection 31-Mar-2020

    Summary: Mrs X complained about the Council's failure to properly remedy injustice caused when a social worker shared inaccurate and damaging information about her son with others. She says this fault caused her and her family significant distress. The Council has already accepted fault and offered an apology and a modest payment to Mrs X to remedy the injustice caused. The Ombudsman is satisfied this is an acceptable outcome and we could add nothing further to the Council's investigation or remedy.

  • London Borough of Bromley (19 009 471)

    Statement Not upheld Child protection 30-Mar-2020

    Summary: Mr J complains about the Council's response to his referral about the safety of his children. The Ombudsman has found no fault.

  • Staffordshire County Council (19 018 605)

    Statement Closed after initial enquiries Other 30-Mar-2020

    Summary: The Ombudsman cannot investigate Mrs X's complaint that she and her family have been victimised and discriminated against by the Council's children's services team. This is because Mrs X has started court action about the matter and the Court is considering the wider child care arrangements.