Archive has 209 results
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Halton Borough Council (19 002 743)
Statement Closed after initial enquiries Other 02-Jul-2019
Summary: The Ombudsman cannot investigate Ms X’s complaint about the court’s decision to remove her grandchildren from her daughter’s care because it lies outside his jurisdiction. The Ombudsman cannot consider matters that have, or could have, been considered in court proceedings. The law prevents us from doing so.
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London Borough of Lambeth (19 002 176)
Statement Closed after initial enquiries Other 01-Jul-2019
Summary: The Ombudsman will not investigate Mr X’s multiple complaints about various Council services. The complaints are either too old, about criminal matters, better suited to the Information Commissioner’s Office or have previously been considered by us.
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Hertfordshire County Council (19 001 227)
Statement Closed after initial enquiries Other 28-Jun-2019
Summary: Mr X complains the Council has not followed the correct guidelines before sharing personal information about him. He also complains about action taken by the Council on the need for supervision of any visits to his parent’s home. The Ombudsman will not investigate this complaint. This is because the Information Commissioner’s Office is the appropriate body to consider complaints about personal data. And we are unlikely to find fault in the Council’s dealings with him.
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London Borough of Bromley (18 000 958)
Statement Closed after initial enquiries Other 27-Jun-2019
Summary: The Ombudsman will not investigate this complaint about the involvement of the Council’s social services with the complainant’s family. This is because the complaint is made late and there is no good reason to exercise the Ombudsman’s discretion to investigate it now.
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Staffordshire County Council (18 009 917)
Statement Upheld Other 26-Jun-2019
Summary: Miss X complained the Council caused distress by disclosing her address to her abusive ex-partner. There is fault and the Council has agreed to pay Miss X £500 to remedy the risk of harm and distress caused. Miss X also complained about the social worker’s conduct and the Council’s failure to escalate her complaint to stage 2 of the statutory children’s complaints procedure. There is no fault on this aspect of Miss X’s complaint.
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Statement Not upheld Other 20-Jun-2019
Summary: Miss X complains a Council officer has a personal vendetta against her; another Council officer is corrupt and; the Council has unfairly terminated her contract for services. The Ombudsman has discontinued the investigation because it is unlikely we would find fault; allegations of corruption should be dealt with by the police and; the courts are better placed to consider any contractual dispute.
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West Sussex County Council (18 019 748)
Statement Not upheld Other 20-Jun-2019
Summary: The Council was not at fault in how it assessed and supported Z, under section 17 of the Children Act, prior to court action being taken.
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Cumbria County Council (19 000 535)
Statement Closed after initial enquiries Other 20-Jun-2019
Summary: The Ombudsman cannot investigate Ms J’s complaint about children’s services’ involvement with her family, because the law does not let us investigate what happens in court, and it would be reasonable for Ms J to raise her concerns in court.
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City of Doncaster Council (19 002 199)
Statement Closed after initial enquiries Other 20-Jun-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about the accuracy of reports written for court and the actions of a teacher in her child’s school. This is because the matters complained about are outside our jurisdiction.
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London Borough of Merton (19 001 238)
Statement Closed after initial enquiries Other 19-Jun-2019
Summary: The Ombudsman should not investigate Ms F’s complaint about an incident involving a social worker, because we cannot achieve the outcome Ms F wants.