Friends and family carers archive 2019-2020


Archive has 65 results

  • London Borough of Lambeth (19 004 604)

    Statement Not upheld Friends and family carers 23-Mar-2020

    Summary: Ms X complains the Council was at fault in how it reviewed her financial support as a Special Guardian and reduced her allowance. The Ombudsman has found no evidence of fault in the way the Council considered these matters so is completing his investigation.

  • Herefordshire Council (18 016 405)

    Statement Upheld Friends and family carers 23-Mar-2020

    Summary: The Council was at fault for backdating Mrs X's special guardianship allowance to the date it completed a delayed financial assessment, rather than the date she asked for support - five months before the assessment. It was also at fault for a delay in applying for therapeutic funding for Mrs X's niece. The Council has agreed to apologise to Mrs X's niece for the delay, and to make a payment of £200 to recognise her injustice. It has also agreed to backdate
    Mrs X's special guardianship allowance to the date she first asked for support.

  • Durham County Council (19 000 889)

    Statement Upheld Friends and family carers 18-Mar-2020

    Summary: Ms B complained the Council stopped her special guardianship allowance and this caused financial hardship. The Ombudsman has found fault with the Council. The Council did not provide Ms B with budgeting support and it did not record its reason for stopping the allowance adequately. The Ombudsman has recommended actions the Council will take to remedy this injustice.

  • Newcastle upon Tyne City Council (19 008 331)

    Statement Closed after initial enquiries Friends and family carers 18-Mar-2020

    Summary: The Ombudsman should not investigate Mr and Mrs J's complaint about the Council's refusal to provide special guardianship support. This is because Mr and Mrs J live in another council's area, so we are unlikely to find fault.

  • Gloucestershire County Council (19 018 401)

    Statement Closed after initial enquiries Friends and family carers 13-Mar-2020

    Summary: Mr X complained the Council removed a foster child from his care in 2016 based on inaccurate information, and later repeated that information. We will not investigate this late complaint. This is because Mr X could reasonably have complained sooner, and in any event the Information Commissioner's Office is best placed to consider his complaint.

  • London Borough of Haringey (19 017 280)

    Statement Closed after initial enquiries Friends and family carers 12-Mar-2020

    Summary: We should not investigate Mr J's complaint that the Council did not provide support to his family, because Mr J can raise the issues of his complaint in court.

  • Essex County Council (19 016 035)

    Statement Not upheld Friends and family carers 09-Mar-2020

    Summary: there is no evidence of fault in relation to Essex County Council's involvement following X's move to live with Mr and Mrs D after his mother became unwell

  • Nottinghamshire County Council (19 014 250)

    Statement Upheld Friends and family carers 09-Mar-2020

    Summary: Mr and Mrs G question the Council's recalculation of a special guardianship allowance paid to Mrs G for the care of her grandson. We find some fault in the consideration given by the Council to parts of the recalculation. This caused some uncertainty for Mrs G. We have completed the investigation as the Council has now offered a remedy to the complaint which will provide for a satisfactory outcome.

  • London Borough of Havering (19 005 990)

    Statement Upheld Friends and family carers 09-Mar-2020

    Summary: there is no fault in the Council's consideration of Mr D's request for financial and other support under a Special Guardianship Order or in its handling of Mr D's request for assessment of X's special educational needs. The Council's poor handling of Mr D's complaints amounts to fault and this caused him injustice. The Council will apologise and pay him £500 to recognise this.

  • Kent County Council (19 001 694)

    Statement Closed after initial enquiries Friends and family carers 25-Feb-2020

    Summary: The Ombudsman cannot investigate this complaint about the Council's decision to stop paying a Special Guardianship Allowance to the complainant. This is because the complainant has started legal action against the Council.