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Disabled children archive 2019-2020


Archive has 35 results

  • Kent County Council (19 019 917)

    Statement Closed after initial enquiries Disabled children 26-Mar-2020

    Summary: The Ombudsman will not investigate the Council's decision not to award a Blue Badge for the complainant's son. This is because there is insufficient evidence of fault by the Council.

  • Staffordshire County Council (19 018 958)

    Statement Closed after initial enquiries Disabled children 25-Mar-2020

    Summary: The Ombudsman will not investigate this complaint that the complainant's child does not qualify for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

  • City of Bradford Metropolitan District Council (19 016 245)

    Statement Closed after initial enquiries Disabled children 25-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to award a Disabled Facilities Grant to convert the loft into a bedroom. This is because there is insufficient evidence of fault by the Council.

  • Hertfordshire County Council (19 012 768)

    Statement Upheld Disabled children 24-Mar-2020

    Summary: Ms X complains the Council failed to deal properly with her complaint about its decision to cut the care package for her two sons. The Council has failed to use the statutory complaints procedure for children's social care, which appears to be a systemic issue. It will escalate Ms X's complaint to the second investigative stage of the procedure.

  • Brighton & Hove City Council (19 018 894)

    Statement Closed after initial enquiries Disabled children 23-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about a Blue Badge for the complainant's son because the Council has offered a fair remedy.

  • Gloucestershire County Council (19 004 566)

    Statement Upheld Disabled children 25-Feb-2020

    Summary: Miss X and Mrs Y complain about the Council's handling and outcome on their complaints about children's social care. They say the Council has not considered the financial loss, hardship and trauma suffered. The Ombudsman finds fault in the Council's consideration of the complaint at Stage 3. The Ombudsman recommends the Council pays £500 for time and trouble and £1000 for the distress suffered by Miss X and Mrs Y.

  • Derbyshire County Council (19 003 421)

    Statement Closed after initial enquiries Disabled children 23-Jan-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's children services actions. It is reasonable to expect Mrs X to use the Council's Children Act complains procedure.

  • Sefton Metropolitan Borough Council (18 019 345)

    Statement Upheld Disabled children 22-Jan-2020

    Summary: Mrs X complained about the way the Council handled the Education, Health and Care (EHC) Plan process for her two children B and Z. The Council was at fault when it failed to request any input from Adult Social Care for B and it delayed in involving Children's Social Care Services for Z. The Council also delayed in completing B's annual reviews in 2018 and 2019. The Council has agreed to make Mrs X a financial payment to remedy the frustration and time and trouble this caused her and also to remedy the lost provision Z experienced. There was no fault in the Council's decision not to refund Mrs X the costs she paid for B to receive care at Centre F one day a week up to the age of 18 years old.

  • Redcar & Cleveland Council (19 013 412)

    Statement Closed after initial enquiries Disabled children 13-Jan-2020

    Summary: The Council has agreed to put Mr and Mrs J's complaint, which is about the Council's failure to provide their son with education and respite provision, through the statutory complaints process for complaints about children's services. So the Ombudsman should not consider the matter further at this stage.

  • St Helens Metropolitan Borough Council (19 008 156)

    Statement Upheld Disabled children 12-Dec-2019

    Summary: Ms X complained the Council unreasonably refused to assign a social worker from its children with disabilities service to assess her son and has delayed in meeting his needs. The Council has not considered the complaint at stage two of the statutory children's complaints procedure. There are no grounds for the Ombudsman to consider the complaint early. The Council will conduct a stage two investigation, apologise to Ms X and make a payment to her to remedy the injustice caused by its delay.