Archive has 378 results
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Statement Upheld Child protection 18-Nov-2019
Summary: The complainant alleges that the Council failed to properly protect his son when he raised concerns about the care being provided by the mother and that the Council was biased against him. This had a detrimental impact on the private legal proceedings involving issues of residency and contact. The Council has accepted the recommended actions to resolve the complaint. The Ombudsman is therefore ending his involvement.
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Coventry City Council (19 007 458)
Statement Closed after initial enquiries Child protection 15-Nov-2019
Summary: The Ombudsman cannot investigate this complaint about the involvement of the Council’s children’s services with the complainant’s grandson. This is because the matters complained of are out of the Ombudsman’s jurisdiction.
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Plymouth City Council (19 010 261)
Statement Closed after initial enquiries Child protection 15-Nov-2019
Summary: The Ombudsman will not investigate Ms A’s complaint about the Council’s actions regarding her daughter. This is because there is no evidence of fault warranting an Ombudsman investigation.
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Kingston Upon Hull City Council (19 010 842)
Statement Closed after initial enquiries Child protection 15-Nov-2019
Summary: The Ombudsman cannot investigate this complaint about the actions of a social worker for the Council in relation to the complainant’s godson. This is because the matters complained or are outside of the Ombudsman’s jurisdiction.
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Worcestershire County Council (19 010 518)
Statement Closed after initial enquiries Child protection 15-Nov-2019
Summary: The Ombudsman will not investigate this complaint about a social services closure record. This is because the complaint is made late to the LGSCO, as it relates to a matter that was known to the complainant more than 12 months previously. It is therefore out of jurisdiction.
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Royal Borough of Greenwich (18 017 670)
Statement Not upheld Child protection 14-Nov-2019
Summary: The Ombudsman does not have jurisdiction to investigate Mr X’s complaint. This is because the complaint has been brought late and it is not possible, so long after the events, to reach a safe conclusion on the evidence available. In addition, Mr X appears to have an alternative legal remedy which it would be reasonable for him to exercise.
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Stockport Metropolitan Borough Council (19 001 917)
Statement Upheld Child protection 14-Nov-2019
Summary: Mr F complains that following an allegation against him the Council wrongly told him he could not see his children until it had completed an assessment, even though he had parental responsibility. The Council was at fault in failing to explain that this was a recommendation rather than an instruction. The Council offered a partial remedy, including a change of procedures. It has agreed to make a further apology.
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Essex County Council (19 009 485)
Statement Closed after initial enquiries Child protection 14-Nov-2019
Summary: The Ombudsman will not investigate this complaint about what happened when the Council tried to visit the complainant’s grandchild who is under a child protection plan. This is because there is insufficient evidence of fault by the Council and the complainant could complain to the Information Commissioner. In addition, part of the complaint relates to the complainant’s employment which I cannot investigate.
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London Borough of Waltham Forest (19 009 495)
Statement Closed after initial enquiries Child protection 14-Nov-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council delayed telling him of its decision to remove his new born baby into foster care and that it intends changing the case social worker. A court decided to remove the baby and the Council did not cause Mr X injustice because he was on notice of care proceedings due to the ‘pre-proceedings’ procedure. There is nothing to be achieved by investigation.
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West Sussex County Council (19 009 631)
Statement Closed after initial enquiries Child protection 14-Nov-2019
Summary: Miss X complained about how the Council dealt with her child’s case. We cannot investigate this complaint. This is because the Council has begun court proceedings, and we cannot investigate the start of court proceedings or what happens in court. Miss X should raise her concerns as part of those proceedings.