Archive has 96 results
London Borough of Croydon (19 012 423)
Statement Not upheld Other 31-Mar-2020
Summary: Mrs X disputes liability for business rates as she did not receive the summons so could not dispute the bill in court. There is no fault by the Council. It sent the bills and the summons to the address liable for business rates and so acted without fault. Mrs X could also have checked her account online or by telephoning the Council.
South Cambridgeshire District Council (19 019 081)
Statement Closed after initial enquiries Other 25-Mar-2020
Summary: The Ombudsman cannot investigate this complaint about business rates. This is because the matter has been to court so the law prevents the Ombudsman investigating it.
Statement Closed after initial enquiries Other 24-Mar-2020
Summary: A business owner complained that the Council had unreasonably refused her application for hardship relief from business rates. But the Ombudsman does not have grounds to investigate this matter because there is no sign of fault by the Council.
London Borough of Haringey (19 005 483)
Statement Upheld Other 20-Mar-2020
Summary: The complainant says the Council added enforcement agent fees when he had paid his council tax. The Ombudsman finds the Council is at fault. The Council has agreed a suitable remedy.
Reading Borough Council (19 019 101)
Statement Closed after initial enquiries Other 13-Mar-2020
Summary: Ms X complains about the way the Council enforced a Council tax debt. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
Stoke-on-Trent City Council (19 017 985)
Statement Closed after initial enquiries Other 13-Mar-2020
Summary: Mr X complains about the Council's enforcement of a business rates debt and Council tax. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council and disputes about liability and the amount of the bill are for the courts.
Basingstoke & Deane Borough Council (19 017 629)
Statement Closed after initial enquiries Other 12-Mar-2020
Summary: Mr X complains that the Council refuses to backdate a Retail Rate Relief for his business despite awarding it to other businesses. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council causing him injustice.
West Devon Borough Council (19 016 827)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsman will not investigate Ms X's complaint about delayed billing of non-domestic rates. This is because fault by the Council has not caused significant enough personal injustice to Ms X.
London Borough of Southwark (19 018 491)
Statement Closed after initial enquiries Other 06-Mar-2020
Summary: The Ombudsman cannot investigate Mr X's complaint that the Council wrongly charged him for business rates on his business premises. This is because the issue stems from Valuation Office Agency's decision to list the premises separately rather than any decision by the Council.
London Borough of Ealing (19 016 579)
Statement Closed after initial enquiries Other 28-Feb-2020
Summary: The complaint is about the Council asking Mr B to pay business rates and court costs. The Ombudsman will not investigate this complaint because the Council is no longer asking Mr B to pay anything. Further investigation would not achieve anything significant.