Archive has 12 results
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London Borough of Southwark (18 014 506)
Statement Upheld Local welfare payments 12-Jul-2019
Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X’s complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.
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Bournemouth Borough Council (18 017 884)
Statement Not upheld Local welfare payments 02-Jul-2019
Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.
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London Borough of Hackney (18 008 232)
Statement Not upheld Local welfare payments 30-May-2019
Summary: Mr H complains about the Council’s delay in processing discretionary housing benefit applications. And the way it carried out its homeless prevention duties. The Ombudsman does not uphold Mr H’s complaint.