Local welfare payments archive 2019-2020


Archive has 14 results

  • Broxbourne Borough Council (19 018 488)

    Statement Closed after initial enquiries Local welfare payments 24-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's decision to refuse his application for Discretionary Housing Payment. This is because there is not enough evidence of fault in how the Council has made its decision, and so we cannot question the merits of the decision itself.

  • London Borough of Barnet (19 018 521)

    Statement Closed after initial enquiries Local welfare payments 17-Mar-2020

    Summary: The Ombudsman will not investigate Miss B's complaint about the Council's decision on her application for a discretionary housing payment. This is because there is insufficient evidence of fault in the Council's decision-making process.

  • London Borough of Brent (19 017 637)

    Statement Closed after initial enquiries Local welfare payments 09-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the Council's handling of a discretionary housing payment. It would be reasonable for Miss Q to make a fresh application.

  • Durham County Council (19 017 657)

    Statement Closed after initial enquiries Local welfare payments 07-Feb-2020

    Summary: Ms X complains about the Council's refusal to award a Discretionary Hardship Payment (DHP). The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.

  • Dover District Council (19 005 966)

    Statement Not upheld Local welfare payments 25-Nov-2019

    Summary: Ms B complains that the Council refused her application for a discretionary housing payment. The Ombudsman finds no fault in the way the Council considered Ms B's application. In these circumstances, there are no grounds to criticise the Council's decision not to make a payment.

  • Durham County Council (19 009 578)

    Statement Closed after initial enquiries Local welfare payments 06-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to give a settlement grant to the complainant to help him move into a new home. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Hammersmith & Fulham (19 003 550)

    Statement Closed after initial enquiries Local welfare payments 18-Sep-2019

    Summary: We will not investigate this complaint about the Council's alleged failure to advise Mr Q about applying for a Discretionary Housing Payment. This is because the complaint is late. And Mr Q or Organisation B (acting on Mr Q's behalf) could have asked for a review of the suitability of the temporary accommodation sooner.

  • Wigan Metropolitan Borough Council (18 019 962)

    Statement Not upheld Local welfare payments 06-Sep-2019

    Summary: Miss X complains about the Council's decision to refuse her application for a Discretionary Housing Payment in February 2019 and the time it took to make it. The Ombudsman found no evidence of fault in the Council's approach. We therefore cannot interfere with the Council's decision.

  • Birmingham City Council (18 018 692)

    Statement Upheld Local welfare payments 01-Aug-2019

    Summary: Miss X complained about how the Council dealt with her application for discretionary housing payment. She says delays and mistakes caused her distress and to miss out on help. The Council made its decision not to award the payment correctly. However its delay in reviewing the decision and inadequate, inconsistent explanation of that decision caused Miss X avoidable distress. It has agreed to our recommendations to apologise, make a token payment to acknowledge distress and ensure it gives clear advice to those requesting reviews in future.

  • London Borough of Southwark (18 014 506)

    Statement Upheld Local welfare payments 12-Jul-2019

    Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X's complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.

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