Archive has 218 results
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Nottingham City Council (19 004 933)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Aug-2019
Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment because the complainant could have appealed to the tribunal.
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South Tyneside Metropolitan Borough Council (19 004 523)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Aug-2019
Summary: The Ombudsman will not investigate this complaint that the Council failed to apply a rent increase to the complainant’s housing benefit. This is because the complainant could have used his review and appeal rights.
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City of York Council (19 004 636)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to recover an overpayment of housing benefit. The complainant has a right of appeal to a tribunal against the Council’s decision.
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London Borough of Bexley (18 016 230)
Statement Upheld Housing benefit and council tax benefit 19-Aug-2019
Summary: Mr X complains that the Council paid housing benefit directly to his tenant after it agreed not to do this, and then gave him incorrect email addresses to raise the issue. He says he lost £3500 in unpaid rent and has spent time and trouble chasing the Council to address the issue. The Ombudsman finds fault with the Council for giving Mr X incorrect email addresses. This fault caused Mr X injustice. The Council has apologised to Mr X and undertaken staff training. The Ombudsman is satisfied that this is a suitable remedy for the injustice caused by the fault. The Ombudsman does not uphold the part of Mr X’s complaint about housing benefit payments to his tenant. This is because we have found no evidence of fault.
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Plymouth City Council (19 005 029)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Aug-2019
Summary: Mrs X complains that the Council will not pay her housing benefit. The Ombudsman will not investigate this complaint because there was a right of appeal against the Council decision.
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London Borough of Waltham Forest (19 000 938)
Statement Not upheld Housing benefit and council tax benefit 15-Aug-2019
Summary: Ms B complains about the way the Council has dealt with her claims for housing benefit and council tax support. She says it has asked for unreasonable amounts of information and suspended her benefit without good cause. We cannot find fault with Council’s actions.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Aug-2019
Summary: The Ombudsman cannot investigate this complaint about a housing benefit overpayment because the complainant has appealed to the tribunal.
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London Borough of Southwark (18 017 847)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Aug-2019
Summary: Ms X complains on behalf of her tenant about the right to claim housing benefit. The Ombudsman will not investigate this complaint because the matter has been appealed to a tribunal.
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London Borough of Hounslow (19 004 751)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Aug-2019
Summary: Mr X complains about the number of decisions by the Council regarding his housing benefit. The Ombudsman will not investigate this complaint because there was a right of appeal to a tribunal.
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Blackpool Borough Council (19 004 555)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Aug-2019
Summary: Mr X complained about the Council seeking repayment of a housing benefit overpayment from his former partner from 2015. The Ombudsman should not investigate this complaint. This is because it was reasonable for Mr X’s partner to appeal against the decision at the time.